ServiceNow vs Workiz
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ServiceNow is the stronger AI pick in Field Service Management: it has a visibility score of 15.8 versus 8.7 for Workiz, and ranks ahead in 100% of the answers that name both.
Choose ServiceNow if…
- You want the brand AI engines rank higher (15.8 vs 8.7)
- AI answers describe it more positively (36% vs 29% positive)
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or ISO/IEC 27701 or ISO 9001 or ISO 22301 or ISO/IEC 42001 or SOC 2 Type II or FedRAMP High P-ATO coverage
- You prefer a larger, established vendor (5,000+ employees)
Choose Workiz if…
- Tailored for independent service pros, locksmiths, and plumbing operations
- Excellent for call-heavy inbound service businesses
- Integrated call tracking and robust lead management
- Transparent published pricing tiers
AI visibility side by side
Latest weekly run · Nov 3
| Metric | ServiceNow | Workiz |
|---|---|---|
| Visibility score | 15.8% | 8.7% |
| Change vs last week | New | New |
| Rank in Field Service Management | #7 | #14 |
| Share of voice | 3.9% | 3.5% |
| Mentions this run | 21 | 16 |
| Positive in AI answers | 36% | 29% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
ServiceNow 0pp · Workiz 0pp over 0 weekly runs.
Engine by engine
ServiceNow leads on 2 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | ServiceNow | Workiz |
|---|---|---|---|
| Official website of the top field service management software vendors | ChatGPT | #6 | #14 |
| Official website of the top field service management software vendors | Perplexity | #3 | #13 |
Features, pricing & fit
| Dimension | ServiceNow | Workiz |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | Contact sales |
| Free plan | — | No · 7-day trial |
| Deployment | Cloud | — |
| Compliance | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO 9001, ISO 22301, ISO/IEC 42001, SOC 2 Type II, FedRAMP High P-ATO | — |
| Support | — | Phone: 855-790-7363, Book a demo |
| Founded | 2004 | 2015 |
| Headquarters | Santa Clara, CA | San Diego, California, United States |
| Employees | 5,000+ | 51–200 |
| Funding | IPO | Series C · $60M raised |
| Best for | — | Growing home service teams, mid-size teams, and multi-location teams and franchises. |
Plans side by side
ServiceNow
Pricing not available.
Workiz
Pros and cons
Themes from the AI answers that mention each brand
ServiceNow
- Dominant enterprise leader in IT service management
- Strong workflow automation and low-code app development
- Connects customer service, IT and field operations
- Strong out-of-the-box integrations with major CRMs
- Ranked highly by analysts and G2
- Long implementation times
Workiz
- Tailored for independent service pros, locksmiths, and plumbing operations
- Excellent for call-heavy inbound service businesses
- Integrated call tracking and robust lead management
- Transparent published pricing tiers
- Streamlined dispatching for high-volume local operations
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “ServiceNow vs Workiz”, https://slateindex.ai/compare/servicenow-vs-workiz, data of Nov 3, 2026. Licence: CC BY 4.0.