TwentyThe #1 Open Source CRM for modern teams.
vs
ZendeskAI-powered customer service platform
Comparison · Sales Engagement · weekly run Nov 3
Twenty vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zendesk is the stronger AI pick in Sales Engagement: it has a visibility score of 0.4 versus 0 for Twenty.
Choose Twenty if…
- You want a free plan to start
Choose Zendesk if…
- You want the brand AI engines rank higher (0.4 vs 0)
- You need ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
- You prefer a larger, established vendor (5,000+ employees)
- Industry leader in omnichannel customer support
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Twenty | Zendesk |
|---|---|---|
| Visibility score | 0% | 0.4% |
| Change vs last week | no change0% | up+0.1% |
| Rank in Sales Engagement | #58 | #40 |
| Share of voice | 0% | 0.1% |
| Mentions this run | 0 | 1 |
| Positive in AI answers | — | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Twenty 0pp · Zendesk +0.10000000000000003pp over 1 weekly runs.
Engine by engine
Zendesk leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
TwentyZendesk
Head to head in AI answers
0 engine answers name both brands
0Twenty ranked higher
0Zendesk ranked higher
Features, pricing & fit
| Dimension | Twenty | Zendesk |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | Free; paid from $9 per seat / mo | $19 per seat / mo |
| Free plan | Yes | No |
| Deployment | Self-hosted or managed cloud | Cloud (SaaS) |
| Integrations | — | 1800+ |
| Compliance | SOC 2 Type II | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | Community, Email and chat, Priority support, Dedicated support and SLA | Help Center, Community, Partners |
| Founded | 2023 | 2007 |
| Headquarters | San Francisco, California, United States | San Francisco, California, United States |
| Employees | 1–10 | 5,000+ |
| Funding | Series B · $105M raised | Take-private (Hellman & Friedman, Permira) |
| Best for | Technical teams that want a custom CRM they can own, extend with code and adapt as the business grows. | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
Zendesk
Support Team$19agent/month paid yearly
Suite Team$55agent/month paid yearly
Suite Professional$115agent/month paid yearly
Suite Enterprise + CopilotCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Twenty
Profile in progress.
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Twenty vs Zendesk”, https://slateindex.ai/compare/twenty-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.