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8×8 Alternatives

#15 in Contact Center Software

by 8x8 · 8x8.com ↗

Best for enterprise-grade security in contact centers

#15Contact Center Software
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Why buyers look elsewhere

Teams evaluating 8×8 often want to compare how different vendors handle contact-center scale, routing, reporting, and support. The supplied documents show 8×8 positioned as a unified communications and contact-center platform, but they also surface recurring buyer questions around customer service responsiveness, interface complexity, and analytics depth in review summaries. That makes it reasonable for buyers to look at alternatives when they want a different balance of usability, support experience, or contact-center specialization.

Top alternatives

5 products

Five9

Contact-center teams that prioritize AI-assisted dialing, routing, and performance analytics.

The documents describe Five9 as call center software for inbound, outbound, blended, or multi-channel operations, with management capabilities including campaign management, quality monitoring, real-time and historical reporting, and call recording. It also highlights practical AI, smart dialers, and intelligent routing, which may appeal to buyers comparing contact-center depth and sales execution workflows.

Where Five9 wins
  • AI-assisted dialing and routing
  • Campaign and call-center workflow management
  • Real-time and historical reporting
Where 8×8 wins
  • 8×8 is described as unifying voice, chat, email, video, SMS, and social interactions from one interface.
  • 8×8’s documents emphasize cross-channel engagement and secure unified communications alongside contact-center capabilities.

Five9 is shown as starting at $119 per month in the supplied Capterra document, while the provided 8×8 materials do not include a comparable public starting price.

Genesys Cloud CX

Organizations seeking a well-known cloud contact-center platform for omnichannel customer service comparisons.

Genesys Cloud CX appears in the measured co-mentions and is a common alternative shoppers consider in the contact-center market. For buyers comparing platforms, it is a logical benchmark alongside 8×8 when evaluating enterprise contact-center fit and broader customer-experience tooling.

Where 8×8 wins
  • The supplied 8×8 documents describe a platform that unifies customer interactions across voice, chat, email, video, SMS, and social channels.
  • 8×8 also emphasizes real-time analytics, CRM integrations, and agent workspaces for handling multiple interaction types from one interface.

The supplied documents do not provide public pricing for Genesys Cloud CX or 8×8, so pricing should be confirmed directly with each vendor.

RingCentral Contact Center

Buyers comparing cloud communications vendors that also offer contact-center capabilities.

RingCentral Contact Center is included in the measured co-mentions, and RingCentral also appears among the competitor references in the supplied review-platform documents. That makes it a valid alternative for teams comparing UCaaS-plus-contact-center options.

Where 8×8 wins
  • 8×8 is presented as a platform spanning voice, video, chat, contact centre, and enterprise-class API solutions.
  • The 8×8 documents emphasize a single global cloud communications platform with real-time business analytics and intelligence across interactions and channels.

No pricing data for RingCentral Contact Center is provided in the supplied documents, so a direct pricing comparison is not available here.

Talkdesk

Teams that want a contact-center-first platform and are comparing workflow automation and service tooling.

Talkdesk appears in the measured co-mentions, and one of the supplied Five9 reviews explicitly lists Talkdesk as an alternative considered during purchase. That indicates real buyer overlap with 8×8 in the contact-center category.

Where 8×8 wins
  • 8×8’s documents stress omnichannel engagement across voice, SMS, webchat, email, and social media.
  • The product pages also highlight AI-powered assistance, analytics, and workspace-based agent workflows.

The supplied documents do not include Talkdesk pricing, so cost comparisons should be validated with current vendor quotes.

Dialpad

Buyers who want to compare modern cloud communications with contact-center and calling workflows.

Dialpad is present in the measured co-mentions and is also surfaced in the Trustpilot suggestion panel, which makes it a credible alternative to include. It is relevant for teams comparing communication workflows, customer interactions, and cloud telephony capabilities.

Where 8×8 wins
  • 8×8’s documents describe broader contact-center functionality, including omnichannel routing, analytics, and a dedicated agent workspace.
  • The supplied 8×8 materials also emphasize secure unified communications alongside customer-service use cases.

The supplied documents do not provide Dialpad pricing, so a live quote is needed for a fair comparison.

Comparison matrix

Dimension8×8The alternatives
Core focus8×8 is positioned in the supplied documents as a unified cloud communications platform that also supports contact-center use cases. The materials emphasize voice, video, chat, contact centre, APIs, and omnichannel service from one ecosystem.Alternatives such as Five9 are described more specifically as contact-center software for inbound, outbound, blended, or multi-channel operations, while others in the market are broader communications platforms that buyers compare for fit, specialization, and ecosystem alignment.
Routing and automationThe 8×8 materials highlight intelligent self-service automation, real-time suggestions, and an AI-powered virtual agent, along with agent workspaces and outbound dialing tools.Five9 is explicitly described as offering smart dialers, intelligent routing, campaign management, and real-time reporting, which may appeal to buyers who want a contact-center stack centered on dialer and routing operations.
Analytics and reporting8×8 emphasizes real-time business analytics, dashboards, sentiment analytics, and interaction-journey visibility in the supplied documents.Five9 also highlights real-time and historical reporting, quality monitoring, and call analytics. Buyers comparing alternatives will likely weigh how deeply each product surfaces operational insight versus broader communications features.
Buyer experience and supportThe supplied review summaries for 8×8 mention praise for reliability and device support, but also recurring criticism around customer service responsiveness, interface complexity, and occasional call-quality issues.When customers see those tradeoffs, they often compare alternatives based on ease of administration, support responsiveness, and implementation fit rather than feature count alone.

How to choose

Choose 8×8 if you want a single platform that combines unified communications with contact-center capabilities. The supplied documents consistently describe 8×8 as spanning voice, video, chat, SMS, social, analytics, and CRM-connected workflows, so it fits buyers who want broad communications coverage in one place.

Choose an alternative if your evaluation is centered on a more specialized contact-center motion, such as dialer-heavy outbound operations or a different service experience. Five9 in particular is described as a call-center platform with smart dialers, routing, and reporting, making it a useful benchmark for teams that want to compare operational depth against 8×8’s broader communications platform.

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