Halo (HaloITSM)
NewIntuitive ITSM Software, Delivered by Experts
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- Halo (HaloITSM) ranks #36 of 37 in Help Desk with an AI visibility score of 0 (SlateIndex, Nov 3, 2026).
- Halo (HaloITSM) is most visible on ChatGPT (0) and least on Perplexity (0).
- AI engines name Halo (HaloITSM) in 0 of the 30 Help Desk buyer prompts SlateIndex tracks.
About
Company details for Halo (HaloITSM)
HaloITSM is an ITIL-aligned IT service management application for service desks. It covers incident, problem, change, configuration, service catalogue and knowledge management, with a self-service portal and asset management through a CMDB. The vendor says its AI features, including triage, summarising and categorising of incidents, are included as standard at no extra cost. It ranks #36 of 37 in Help Desk on SlateIndex and has a visibility score of 0 in the latest weekly run.
Founded in 1994 and headquartered in Stowmarket, England, United Kingdom, the company employs 201–500 people. Its differentiator: a single, all-inclusive ITSM solution with AI included as standard at no extra cost.
- Website
- haloitsm.com
- Categories
- Help Desk
- Company size
- 201–500 employees
- Headquarters
- Stowmarket, England, United Kingdom
- Founded
- 1994
- Compliance
- FedRAMP
- Support
- Training and consultancy services
Read from linkedin.com, capterra.com, twitter.com, haloitsm.com, g2.com · refreshed Nov 3, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Halo (HaloITSM) gained 0 points over 1 weekly run in Help Desk. Freshworks leads the category at 61.5%.
Media
Website and product screenshots for Halo (HaloITSM)
AI mentions & citations
Recent answers that name Halo (HaloITSM)
No mentions in the latest run.
Products & features
What Halo (HaloITSM) sells
HaloITSM
All-in-one ITSM service desk software, ITIL-aligned, with AI features included as standard.
Incident Management
ITIL-aligned incident handling with workflow automation and AI triage, summarising and categorising.
Problem Management
Tracks and manages problems linked to incidents.
Change Control
Plans, tracks and delivers organisational changes and standardises change processes.
Configuration Management
CMDB for tracking configuration items and visualising dependencies between them.
Service Catalogue
Self-service portal where users find and request services, with automated fulfilment.
Knowledge Management
Knowledge creation and discovery with AI support.
Target market & buyers
Enterprise IT service desks.
Notable customers include McLaren Formula One Team, Cardiff Council.
| Industry | Primary use case |
|---|---|
| Healthcare | IT service management |
| Education | IT service management |
| Utilities | IT service management |
| Manufacturing | IT service management |
Funding & recent developments
Funding
| Latest known round | Total raised |
|---|---|
| — | — |
Recent developments
- Jun 2026SecurityHalo announces FedRAMP certification
Halo says it achieved FedRAMP certification.
- Jan 2026CompanyWillis Building named new global headquarters
Halo announced the Willis Building in Ipswich as its new global headquarters.
Cite as: SlateIndex, “Halo (HaloITSM) AI visibility profile”, https://slateindex.ai/brand/halo-haloitsm, data of Nov 3, 2026. Licence: CC BY 4.0.