Live Chat & AI Support AI visibility leaderboard
Live Chat & AI Support tools help support and success teams answer customers in real time. Buyers increasingly start this search inside AI assistants, which narrow 44 vendors down to a shortlist of three to five.
- Zendesk leads Live Chat & AI Support with an AI visibility score of 49.3 and appears in 65% of AI answers about Live Chat & AI Support (SlateIndex, Nov 3, 2026).
- AI engines named 44 Live Chat & AI Support brands; Zendesk, Intercom and LiveChat hold 31% of all mentions.
- The engines disagree on the leader: ChatGPT favours Intercom (61.1), Perplexity favours LiveChat (50.7) and Google AI Mode favours Zendesk (51.9).
- Help Scout gained the most visibility since the previous weekly run: +2.1 points.
- hubspot.com is the most cited source for Live Chat & AI Support, with 7.9% of citations.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
AI visibility quadrant · weekly run of Nov 3
Where vendors stand in Live Chat & AI Support
8 brands shown: 1 Leader, 1 Consensus Pick, 2 Authority Builders and 4 Challengers. LiveChat is the only brand above both lines.
Brands on the chartUp to 8 keeps it readable
Mention rate . The percentage of answers in a category that mention the vendor. Answers that name the brand, divided by all answers collected in the latest weekly run.
Consensus Pick1. Frequently mentioned, but mostly supported by external sources. Mention rate ≥ 60%, citation authority < 40%.
Leader1. Frequently mentioned and strongly supported by its own content. Mention rate ≥ 60% and citation authority ≥ 40%.
Challenger4. Has low mention rate and citation authority. Mention rate < 60% and citation authority < 40%.
Authority Builder2. Has strong citations from its own content but receives fewer mentions. Mention rate < 60%, citation authority ≥ 40%.
ZendeskIntercomLiveChatHubSpotTidiotawk.toCrispFreshworks
Citation authority . The percentage of answers naming the vendor that cite its own website, docs, blog, or help center at least once. Citations from review sites, communities, and publications count as external sources.
| Brand | Mention rate | Citation authority | Answers citing own site | Position |
|---|---|---|---|---|
| Zendesk | 65.4% | 36.7% | 18 of 49 | Consensus Pick |
| LiveChat | 61.7% | 48.9% | 23 of 47 | Leader |
| Intercom | 59.3% | 34% | 16 of 47 | Challenger |
| HubSpot | 55.6% | 45% | 18 of 40 | Authority Builder |
| Tidio | 50.6% | 42.5% | 17 of 40 | Authority Builder |
| tawk.to | 42% | 26.5% | 9 of 34 | Challenger |
| Freshworks | 42% | 35.3% | 12 of 34 | Challenger |
| Crisp | 39.5% | 31.2% | 10 of 32 | Challenger |
Momentum: who’s gaining and losing in AI
Change in each brand’s share of AI mentions vs four weekly runs ago.
← losinggaining →
| Brand | 4 runs ago | Now | Change |
|---|---|---|---|
| Help Scout | 1.4% | 2.2% | up+0.8pp |
| Olark | 0.9% | 1.4% | up+0.5pp |
| Intercom | 9.7% | 10.1% | up+0.4pp |
| LiveChat | 9.8% | 10.2% | up+0.4pp |
| Comm100 | 1.7% | 2.1% | up+0.4pp |
| Hiver | 0% | 0.4% | up+0.4pp |
| WhatsApp Business | 0.6% | 0.9% | up+0.3pp |
| Drift | 0.2% | 0.5% | up+0.3pp |
| Podium | 0% | 0.3% | up+0.3pp |
| JivoChat | 0.7% | 0.9% | up+0.2pp |
| Chatwoot | 0.8% | 1% | up+0.2pp |
| ProProfs Chat | 0.5% | 0.7% | up+0.2pp |
| LivePerson | 0.7% | 0.9% | up+0.2pp |
| Ada | 0.4% | 0.6% | up+0.2pp |
| Re:amaze | 0.2% | 0.4% | up+0.2pp |
| Freshworks | 7% | 7.1% | up+0.1pp |
| Pylon | 0.4% | 0.4% | no change0pp |
| Genesys | 0.4% | 0.4% | no change0pp |
| REVE Chat | 0.4% | 0.4% | no change0pp |
| Pure Chat | 0.2% | 0.2% | no change0pp |
| Userlike | 0% | 0% | no change0pp |
| Gorgias | 1.8% | 1.7% | down−0.1pp |
| Tidio | 8.4% | 8.2% | down−0.2pp |
| Crisp | 6.8% | 6.6% | down−0.2pp |
| Front | 0.6% | 0.4% | down−0.2pp |
| HelpCrunch | 0.4% | 0.2% | down−0.2pp |
| Chaport | 0.2% | 0% | down−0.2pp |
| Forethought | 0.2% | 0% | down−0.2pp |
| Zendesk | 11.5% | 11.2% | down−0.3pp |
| LiveAgent | 3% | 2.7% | down−0.3pp |
| Sobot | 0.8% | 0.5% | down−0.3pp |
| HubSpot | 9.9% | 9.5% | down−0.4pp |
| Qualified | 0.8% | 0.4% | down−0.4pp |
| Smartsupp | 0.8% | 0.4% | down−0.4pp |
| tawk.to | 7.6% | 7.1% | down−0.5pp |
| Yellow.ai | 0.7% | 0.2% | down−0.5pp |
| Chatway | 0.5% | 0% | down−0.5pp |
| Zoho | 3.3% | 2.6% | down−0.7pp |
| Salesforce | 6.6% | 4.4% | down−2.2pp |
Leaderboard
Brands mentioned in AI answers in the weekly run of Nov 3. Engines disagree on the leader: Intercom, LiveChat, Zendesk.
1234567891011121314151617181920212223242526272829303132333435363738394041424344
Zendesk
zendesk.com
49.3%
up+0.3%
Intercom
intercom.com
46.2%
up+2%
LiveChat
livechat.com
40.1%
up+1.3%
HubSpot
hubspot.com
33.1%
down−3.8%
Tidio
tidio.com
29%
down−1.5%
tawk.to
tawk.to
27.6%
down−4.3%
Crisp
crisp.chat
22.9%
down−1.4%
Freshworks
freshworks.com
22.1%
down−0.3%
Salesforce
salesforce.com
17.5%
down−5.4%
LiveAgent
liveagent.com
8.5%
down−1.5%
Zoho
zoho.com
6.7%
down−1.4%
Comm100
comm100.com
5.3%
up+0.7%
Gorgias
gorgias.com
5.3%
down−0.6%
Help Scout
helpscout.com
4.7%
up+2.1%
Zapier
zapier.com
4.3%
New
WhatsApp Business
whatsappbusiness.com
3.7%
up+0.7%
Olark
olark.com
3.6%
up+1.3%
JivoChat
jivochat.com
2.9%
up+0.7%
Chatwoot
chatwoot.com
2.4%
up+0.5%
Qualified
qualified.com
2.3%
down−2%
ServiceNow
servicenow.com
2.1%
New
Pylon
usepylon.com
1.9%
up+0.7%
Smartsupp
smartsupp.com
1.7%
down−0.1%
ProProfs Chat
proprofschat.com
1.5%
up+0.6%
LivePerson
liveperson.com
1.5%
up+0.3%
Ada
ada.cx
1.5%
up+0.6%
Drift
salesloft.com
1.5%
up+0.8%
Netomi
netomi.com
1.4%
New
Front
front.com
1.2%
down−0.2%
Genesys
genesys.com
1%
down−0.6%
Sobot
sobot.io
0.9%
down−0.9%
Botpress
botpress.com
0.9%
New
Chatra
chatra.com
0.9%
New
Hiver
hiverhq.com
0.7%
up+0.7%
REVE Chat
revechat.com
0.7%
up+0.1%
Re:amaze
reamaze.com
0.6%
down−0.1%
Podium
podium.com
0.3%
up+0.3%
Pure Chat
purechat.com
0.3%
down−0.4%
HelpCrunch
helpcrunch.com
0.3%
down−0.3%
Yellow.ai
yellow.ai
0.3%
down−1.5%
Chaport
chaport.com
0%
down−0.6%
Chatway
chatway.app
0%
down−2.1%
Forethought
forethought.ai
0%
down−0.7%
Userlike
lime-technologies.com
0%
no change0%Win AI search with Slate
From audit to execution, Slate’s AEO team gets your brand into the answers buyers read.
Visibility score trend
Weekly runs over the last 60 days, top 8 brands. Click a name to hide or show its line.
Zendesk leads Live Chat & AI Support at 49.3%. Intercom gained 1.9 points over 1 weekly run.
Prompts in Live Chat & AI Support
The buyer questions SlateIndex runs for this category every week.
Most cited sources
Where engines get their information when they answer Live Chat & AI Support prompts.
| Source | Type | Share of citations | Citations | Prompts |
|---|---|---|---|---|
| hubspot.com | Brand site | 50 | 17 | |
| livechat.com | Brand site | 41 | 17 | |
| intercom.com | Brand site | 36 | 17 | |
| zendesk.com | Brand site | 30 | 16 | |
| tidio.com | Brand site | 29 | 18 | |
| g2.com | Review site | 24 | 13 | |
| rankite.com | Web | 19 | 9 | |
| helpscout.com | Brand site | 16 | 5 | |
| freshworks.com | Brand site | 15 | 10 | |
| capterra.com | Review site | 13 | 7 | |
| toolradar.com | Web | 13 | 8 | |
| crisp.chat | Brand site | 12 | 10 | |
| salesforce.com | Brand site | 11 | 5 | |
| tawk.to | Brand site | 11 | 8 | |
| comm100.com | Brand site | 10 | 10 | |
| gorgias.com | Brand site | 10 | 5 | |
| softwareadvice.com | Review site | 10 | 9 | |
| liveagent.com | Brand site | 8 | 8 | |
| enjo.ai | Web | 7 | 7 | |
| hiverhq.com | Brand site | 6 | 3 | |
| jivochat.com | Brand site | 6 | 4 | |
| rework.com | Web | 6 | 5 | |
| zapier.com | Brand site | 6 | 5 | |
| engagelab.com | Web | 5 | 4 | |
| featurebase.app | Web | 5 | 3 |
All vendors in Live Chat & AI Support
Every Live Chat & AI Support brand tracked by SlateIndex.
Ada
ada.cx
Live Chat & AI Support
Botpress
botpress.com
Live Chat & AI Support
Chaport
chaport.com
Live Chat & AI Support
Chatra
chatra.com
Live Chat & AI Support
Chatway
chatway.app
Live Chat & AI Support
Chatwoot
chatwoot.com
Live Chat & AI Support
Comm100
comm100.com
Live Chat & AI Support
Crisp
crisp.chat
Live Chat & AI Support
Drift
salesloft.com
Live Chat & AI Support
Forethought
forethought.ai
Live Chat & AI Support
Freshworks
freshworks.com
Live Chat & AI Support
Front
front.com
Live Chat & AI Support
Genesys
genesys.com
Live Chat & AI Support
Gorgias
gorgias.com
Live Chat & AI Support
Help Scout
helpscout.com
Live Chat & AI Support
HelpCrunch
helpcrunch.com
Live Chat & AI Support
Hiver
hiverhq.com
Live Chat & AI Support
HubSpot
hubspot.com
Live Chat & AI Support
Intercom
intercom.com
Live Chat & AI Support
JivoChat
jivochat.com
Live Chat & AI Support
LiveAgent
liveagent.com
Live Chat & AI Support
LiveChat
livechat.com
Live Chat & AI Support
LivePerson
liveperson.com
Live Chat & AI Support
Netomi
netomi.com
Live Chat & AI Support
Olark
olark.com
Live Chat & AI Support
Podium
podium.com
Live Chat & AI Support
ProProfs Chat
proprofschat.com
Live Chat & AI Support
Pure Chat
purechat.com
Live Chat & AI Support
Pylon
usepylon.com
Live Chat & AI Support
Qualified
qualified.com
Live Chat & AI Support
REVE Chat
revechat.com
Live Chat & AI Support
Re:amaze
reamaze.com
Live Chat & AI Support
Salesforce
salesforce.com
Live Chat & AI Support
ServiceNow
servicenow.com
Live Chat & AI Support
Smartsupp
smartsupp.com
Live Chat & AI Support
Sobot
sobot.io
Live Chat & AI Support
Tidio
tidio.com
Live Chat & AI Support
Userlike
lime-technologies.com
Live Chat & AI Support
WhatsApp Business
whatsappbusiness.com
Live Chat & AI Support
Yellow.ai
yellow.ai
Live Chat & AI Support
Zapier
zapier.com
Live Chat & AI Support
Zendesk
zendesk.com
Live Chat & AI Support
Zoho
zoho.com
Live Chat & AI Support
tawk.to
tawk.to
Live Chat & AI Support
Compare the leaders
Live Chat & AI Support in AI answers: questions
Which Live Chat & AI Support software do AI assistants recommend most?
Zendesk, Intercom and LiveChat are recommended most often. Zendesk leads with an AI visibility score of 49.3 and appears in 65% of answers (data of Nov 3, 2026).
Which Live Chat & AI Support tool do ChatGPT, Perplexity and Google AI Mode recommend?
ChatGPT puts Intercom first (61.1), Perplexity puts LiveChat first (50.7) and Google AI Mode puts Zendesk first (51.9).
Which sources do AI engines cite for Live Chat & AI Support?
hubspot.com (7.9%), livechat.com (6.5%) and intercom.com (5.7%) are cited most often in answers about Live Chat & AI Support.
How is the Live Chat & AI Support ranking calculated?
SlateIndex asks ChatGPT, Perplexity and Google AI Mode 30 Live Chat & AI Support buyer questions every week and scores each brand by how often and how high it appears in their answers. The methodology page has the formulas.
More in Customer Service
Cite as: SlateIndex, “Live Chat & AI Support AI visibility leaderboard”, https://slateindex.ai/category/live-chat-and-ai-support, data of Nov 3, 2026. Licence: CC BY 4.0.