Avaya vs Microsoft Dynamics 365 Contact Center
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Microsoft Dynamics 365 Contact Center is the stronger AI pick in Contact Center: it has a visibility score of 12.3 versus 3.2 for Avaya, and ranks ahead in 0% of the answers that name both.
Choose Avaya if…
- AI answers describe it more positively (20% vs 13% positive)
- You need a self-hosted or on-premises option
- You need PCI or HIPAA or SOC 2 or ISO 27001 or ISO 27017 or ISO 27018 or FedRAMP Moderate or DoD IL4 High coverage
- Market leader in on-premises contact centers
Choose Microsoft Dynamics 365 Contact Center if…
- You want the brand AI engines rank higher (12.3 vs 3.2)
- You need ISO/IEC 27001 or FedRAMP High (Government Community Cloud, reported) coverage
- Free 30-day trial to test voice channels and generative AI self-service
- Integrations with Salesforce, Microsoft Dynamics, and ServiceNow
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Avaya | Microsoft Dynamics 365 Contact Center |
|---|---|---|
| Visibility score | 3.2% | 12.3% |
| Change vs last week | up+1.2% | up+1.5% |
| Rank in Contact Center | #25 | #13 |
| Share of voice | 1% | 2.9% |
| Mentions this run | 6 | 18 |
| Positive in AI answers | 20% | 13% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Avaya +1.2000000000000002pp · Microsoft Dynamics 365 Contact Center +1.5pp over 1 weekly runs.
Engine by engine
Microsoft Dynamics 365 Contact Center leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Avaya | Microsoft Dynamics 365 Contact Center |
|---|---|---|---|
| Official website of the top contact center platform vendors | ChatGPT | #16 | #17 |
Features, pricing & fit
| Dimension | Avaya | Microsoft Dynamics 365 Contact Center |
|---|---|---|
| Deployment | Cloud, hybrid or on-premises | Cloud-based |
| Compliance | PCI, HIPAA, SOC 2, ISO 27001, ISO 27017, ISO 27018, FedRAMP Moderate, DoD IL4 High | ISO/IEC 27001, FedRAMP High (Government Community Cloud, reported) |
| Founded | 2000 | — |
| Headquarters | Morristown, New Jersey, USA | — |
| Employees | 5,000+ | — |
| Funding | Chapter 11 emergence, owned by former creditors | — |
| Best for | Large enterprises and government agencies | — |
Pros and cons
Themes from the AI answers that mention each brand
Avaya
- Market leader in on-premises contact centers
- 36.3% of global revenue in 2025 for traditional contact centers
- Still a major player in traditional contact centers
Microsoft Dynamics 365 Contact Center
- Free 30-day trial to test voice channels and generative AI self-service
- Integrations with Salesforce, Microsoft Dynamics, and ServiceNow
- Recognised by analysts such as ISG and Gartner
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Avaya vs Microsoft Dynamics 365 Contact Center”, https://slateindex.ai/compare/avaya-vs-microsoft-dynamics-365-contact-center, data of Nov 3, 2026. Licence: CC BY 4.0.