Avaya
Enterprise CX orchestration with open AI and data
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- Avaya ranks #25 of 48 in Contact Center with an AI visibility score of 3.2 (SlateIndex, Nov 3, 2026).
- Avaya's visibility rose 1.2 points since the previous weekly run.
- Avaya is most visible on Perplexity (4.6) and least on Google AI Mode (2).
- AI engines name Avaya in 4 of the 30 Contact Center buyer prompts SlateIndex tracks.
- metrigy.com is the source AI engines cite most in answers about Avaya, with 9 citations.
About
Company details for Avaya
Avaya Infinity is an enterprise customer experience platform that connects customer interactions, enterprise data, AI models, systems and workflows in real time. It can run in cloud, hybrid or on-premises environments, with the enterprise retaining control over data, AI and deployment. Avaya Nexus and Avaya Government Cloud extend the portfolio to critical voice and secure government communications. It ranks #25 of 48 in Contact Center on SlateIndex and has a visibility score of 3.2 in the latest weekly run.
Founded in 2000 and headquartered in Morristown, New Jersey, USA, the company employs 5,000+ people. Its differentiator: connects customer interactions with enterprise data, approved AI models and workflows in real time, with enterprise control over data, AI and deployment.
- Website
- avaya.com
- Categories
- Contact Center
- Company size
- 5,000+ employees
- Headquarters
- Morristown, New Jersey, USA
- Founded
- 2000
- Company type
- Private, owned by former creditors
- Funding
- Chapter 11 emergence, owned by former creditors
- Deployment
- Cloud, hybrid or on-premises
- Compliance
- PCI, HIPAA, SOC 2, ISO 27001, ISO 27017, ISO 27018, FedRAMP Moderate, DoD IL4 High
Read from linkedin.com, pitchbook.com, g2.com, x.com, avaya.com, en.wikipedia.org · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Avaya gained 1.2 points over 1 weekly run in Contact Center. Genesys leads the category at 52.3%.
Media
Website and product screenshots for Avaya
AI mentions & citations
Recent answers that name Avaya
Who makes the most used contact center platform?
On-Premises & Enterprise Legacy Leader: Avaya
Who makes the most used contact center platform?
One important distinction: If you're asking about traditional on-premises contact centers, Avaya is the market leader, with 36.3% of global revenue in 2025.
Alternatives to the most popular contact center platform
Official website of the top contact center platform vendors
Official website of the top contact center platform vendors
Products & features
What Avaya sells
Avaya Infinity
Enterprise CX orchestration platform connecting enterprise data, AI, systems and workflows with customer interactions in real time
Avaya Nexus
Critical communications infrastructure offering resilient, secure enterprise voice for regulated and high-stakes operations
Avaya Government Cloud
Secure government cloud offering unified communications and contact center for federal and public-sector agencies
Avaya Contact Center
Contact center product marketed under the Avaya Infinity platform, with omnichannel routing
Strengths engines cite
- Market leader in on-premises contact centers
- 36.3% of global revenue in 2025 for traditional contact centers
- Still a major player in traditional contact centers
Target market & buyers
Large enterprises and government agencies, including regulated industries
Notable customers include Johns Hopkins Healthcare System (JHHS), Aflac, Access Bank, The Hanover Insurance Group, Conduent.
| Industry | Primary use case |
|---|---|
| Healthcare | Connecting the patient experience with the electronic health records system and contact center at Johns Hopkins Healthcare System |
| Insurance | AI agent assist to increase ease of interaction and reduce handling time at Aflac |
| Banking | Hybrid system with on-premises voice, video banking, routing and analytics plus cloud digital channels and chatbot integration at Access Bank |
| Government | Secure unified communications and contact center modernization for federal and public-sector agencies |
| Utilities and energy | Resilient voice infrastructure integrated with notification, workflow and radio for critical operations |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Strategic investment (RingCentral preferred stock) | 2019 | $125M |
| Chapter 11 emergence, owned by former creditors | 2023 | — |
| Latest known round | Total raised |
|---|---|
| Chapter 11 emergence, owned by former creditors | — |
Recent developments
- Aug 2026ProductAvaya Aura 10.3 announced
Avaya Aura 10.3 was announced with general availability on September 28, 2026.
- Aug 2026CompanyJeff Clarke named CEO
Jeff Clarke was named CEO, with Patrick Dennis as executive chair. It is the fourth CEO change since 2016.
- Jul 2026ProductAgent for Desktop no longer sold new
Avaya stopped new sales of Agent for Desktop (SIP and H.323) as of July 20, 2026.
- Jun 2026SecurityAvaya Government Cloud achieves IL4 High
Avaya Government Cloud received IL4 High certification, which Avaya says makes it the only combined contact center and UC offering at that level.
- Mar 2026ProductAvaya Nexus announced
Avaya Nexus, a mission-critical voice platform, was announced with general availability targeted for Q4 2026.
Competitive landscape
How Avaya compares with its top three alternatives
Avaya most often appears alongside Genesys, CXone, Five9 in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Avaya | 3.2% | 1% | up+1.2% | Pricing not available |
| Genesys | 52.3% | 8.9% | down−2.3% | Pricing not available |
| CXone | 35.9% | 6.3% | down−0.8% | Pricing not available |
| Five9 | 28.5% | 6.2% | up+1.1% | Pricing not available |
| Cisco Webex Contact Center | 10.3% | 3.4% | up+2% | Pricing not available |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 20% · Neutral 70% · Mixed 10% of 10 engine answers that mention Avaya
Praised for
- Market leader in on-premises contact centers
- 36.3% of global revenue in 2025 for traditional contact centers
- Still a major player in traditional contact centers
Criticised for
Cite as: SlateIndex, “Avaya AI visibility profile”, https://slateindex.ai/brand/avaya, data of Nov 3, 2026. Licence: CC BY 4.0.