Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| GenesysTop pick | #2 | #1 | #1 | |
| Five9 | #3 | #3 | #2 | |
| Talkdesk CX Cloud | #7 | #4 | #3 | |
| RingCentral | #14 | #10 | #4 | |
| 8x8 | #9 | #7 | #5 | |
| Cisco Webex Contact Center | #6 | #5 | #8 | |
| Dialpad | #10 | #16 | #6 | |
| Sprinklr | #13 | #17 | #10 | |
| CXone | #1 | #2 | — | |
| Amazon Connect | #4 | #6 | — | |
| AWS | #5 | #9 | — | |
| Nextiva | #21 | — | #7 | |
| Zoom Contact Center | #15 | #8 | — | |
| Zendesk | — | #12 | #9 | |
| Twilio Flex | #12 | #11 | — | |
| Vonage | #11 | #14 | — | |
| Salesforce | #18 | #13 | — | |
| Avaya | #16 | #15 | — | |
| Content Guru | #8 | — | — | |
| Microsoft Dynamics 365 Contact Center | #17 | — | — | |
| UJET | #19 | — | — | |
| Aircall | #20 | — | — | |
| Infobip | #22 | — | — |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
8 brands
Genesys is named by 100% of engines today.
Responses
What each engine answered, and how the shortlist moved.
ChatGPT · run of Nov 3 · sentiment toward the top pick: ↑ Positive
Here are the official websites of leading Contact Center as a Service (CCaaS) and Contact Center Platform vendors, based on industry market research and vendor recognition in 2026. Gartner +2 Top contact center platform vendors ----------------------------------- Vendor Official website --- --- --- 1 NICE www.nice.com 2 Genesys www.genesys.com 3 Five9 www.five9.com 4 Amazon Connect aws.amazon.com/connect 5 Cisco www.cisco.com 6 Talkdesk www.talkdesk.com 7 Content Guru www.contentguru.com 8 8x8…
- CXone — My recommendation: If you are preparing a vendor landscape or competitor benchmarking report, prioritize NICE, Genesys, Five9, Amazon Connect, Cisco, and Talkdesk. ↑ 1 vs last week
- Genesys — My recommendation: If you are preparing a vendor landscape or competitor benchmarking report, prioritize NICE, Genesys, Five9, Amazon Connect, Cisco, and Talkdesk. ↓ 1 vs last week
- Five9 — My recommendation: If you are preparing a vendor landscape or competitor benchmarking report, prioritize NICE, Genesys, Five9, Amazon Connect, Cisco, and Talkdesk.
- Amazon Connect — My recommendation: If you are preparing a vendor landscape or competitor benchmarking report, prioritize NICE, Genesys, Five9, Amazon Connect, Cisco, and Talkdesk. ↑ 2 vs last week
- AWS
- Cisco Webex Contact Center — My recommendation: If you are preparing a vendor landscape or competitor benchmarking report, prioritize NICE, Genesys, Five9, Amazon Connect, Cisco, and Talkdesk. ↑ 1 vs last week
- Talkdesk CX Cloud — My recommendation: If you are preparing a vendor landscape or competitor benchmarking report, prioritize NICE, Genesys, Five9, Amazon Connect, Cisco, and Talkdesk. ↓ 3 vs last week
- Content Guru ↑ 8 vs last week
- 8x8 ↑ 1 vs last week
- Dialpad ↑ 1 vs last week
- Vonage ↑ 3 vs last week
- Twilio Flex
- Sprinklr ↑ 7 vs last week
- RingCentral ↓ 6 vs last week
- Zoom Contact Center ↓ 2 vs last week
- Avaya ↓ 7 vs last week
- Microsoft Dynamics 365 Contact Center New this week
- Salesforce ↓ 3 vs last week
- UJET New this week
- Aircall ↓ 1 vs last week
- Nextiva ↓ 3 vs last week
Dropped from this engine’s shortlist this week: Verint
Perplexity · run of Nov 3 · sentiment toward the top pick: → Neutral
Here are official websites for leading contact center platform vendors.
- Genesys — The vendor set reflects commonly listed CCaaS providers such as Genesys, NICE, Five9, Talkdesk, Cisco, Amazon Connect, 8x8, Zoom, and others.
- CXone — The vendor set reflects commonly listed CCaaS providers such as Genesys, NICE, Five9, Talkdesk, Cisco, Amazon Connect, 8x8, Zoom, and others.
- Five9 — The vendor set reflects commonly listed CCaaS providers such as Genesys, NICE, Five9, Talkdesk, Cisco, Amazon Connect, 8x8, Zoom, and others.
- Talkdesk CX Cloud — The vendor set reflects commonly listed CCaaS providers such as Genesys, NICE, Five9, Talkdesk, Cisco, Amazon Connect, 8x8, Zoom, and others.
- Cisco Webex Contact Center — The vendor set reflects commonly listed CCaaS providers such as Genesys, NICE, Five9, Talkdesk, Cisco, Amazon Connect, 8x8, Zoom, and others.
- Amazon Connect — The vendor set reflects commonly listed CCaaS providers such as Genesys, NICE, Five9, Talkdesk, Cisco, Amazon Connect, 8x8, Zoom, and others.
- 8x8 — The vendor set reflects commonly listed CCaaS providers such as Genesys, NICE, Five9, Talkdesk, Cisco, Amazon Connect, 8x8, Zoom, and others.
- Zoom Contact Center — The vendor set reflects commonly listed CCaaS providers such as Genesys, NICE, Five9, Talkdesk, Cisco, Amazon Connect, 8x8, Zoom, and others.
- AWS New this week
- RingCentral — Genesys, NICE, Five9, Talkdesk, Cisco, Amazon Connect, and 8x8 are especially prominent enterprise CCaaS vendors, while Zoom, RingCentral, Twilio, Zendesk, and Salesforce offer broader communications or CRM platforms… ↓ 1 vs last week
- Twilio Flex — Genesys, NICE, Five9, Talkdesk, Cisco, Amazon Connect, and 8x8 are especially prominent enterprise CCaaS vendors, while Zoom, RingCentral, Twilio, Zendesk, and Salesforce offer broader communications or CRM platforms… ↑ 1 vs last week
- Zendesk — Genesys, NICE, Five9, Talkdesk, Cisco, Amazon Connect, and 8x8 are especially prominent enterprise CCaaS vendors, while Zoom, RingCentral, Twilio, Zendesk, and Salesforce offer broader communications or CRM platforms… ↓ 2 vs last week
- Salesforce — Genesys, NICE, Five9, Talkdesk, Cisco, Amazon Connect, and 8x8 are especially prominent enterprise CCaaS vendors, while Zoom, RingCentral, Twilio, Zendesk, and Salesforce offer broader communications or CRM platforms… ↓ 2 vs last week
- Vonage ↓ 1 vs last week
- Avaya ↓ 1 vs last week
- Dialpad ↓ 1 vs last week
- Sprinklr New this week
Google AI Mode · run of Nov 3 · sentiment toward the top pick: ↑ Positive
Here are the official websites for the top-rated Contact Center as a Service (CCaaS) and customer engagement platform vendors recognized as market leaders:
- Genesys — Genesys – Known for Genesys Cloud CX, a market-leading, highly scalable omnichannel contact center and AI orchestration platform.
- Five9 — Five9 – A prominent cloud-native contact center provider offering comprehensive digital engagement, intelligent routing, and AI tools.
- Talkdesk CX Cloud — Talkdesk – Offers an AI-powered, cloud-based customer experience platform designed for fast deployment and deep automation. ↑ 1 vs last week
- RingCentral — RingCentral – Delivers integrated enterprise cloud communications, video, and AI-driven contact center solutions (such as RingCX). ↑ 3 vs last week
- 8x8 — 8x8 – Provides an integrated cloud platform combining unified communications (UCaaS) and contact center (CCaaS) capabilities. New this week
- Dialpad — Dialpad – Features an AI-powered customer engagement and cloud communication platform with native generative AI integration. ↑ 2 vs last week
- Nextiva — Nextiva – Specializes in unified business communication and robust inbound/outbound omnichannel contact center software. ↑ 4 vs last week
- Cisco Webex Contact Center — Cisco Webex – Offers the enterprise-grade cloud-native Webex Contact Center with extensive global deployment and AI features. ↑ 1 vs last week
- Zendesk — Zendesk – Provides a widely adopted, AI-driven customer service platform and scalable contact center solution. New this week
- Sprinklr — Sprinklr – Delivers Sprinklr Service, a unified digital-first CCaaS platform supporting support interactions across 30+ digital channels and voice.[](https://www.gartner.com/reviews/market/contact-center-as-a-service). New this week
Dropped from this engine’s shortlist this week: CXone, Amazon Connect, AWS, Zoom Contact Center, Salesforce
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| metrigy.com | Web | 4 | ChatGPT |
| cisco.com | Web | 2 | Perplexity |
| gartner.com | Analyst | 2 | ChatGPT, Google AI Mode |
| nice.com | Web | 2 | ChatGPT |
| checkthat.ai | Web | 1 | ChatGPT |
| ciopages.com | Web | 1 | ChatGPT |
| cmswire.com | Web | 1 | ChatGPT |
| contactcentercx.com | Web | 1 | Perplexity |
| contactcenternation.com | Web | 1 | ChatGPT |
| g2.com | Review site | 1 | Perplexity |
| genesys.com | Brand site · Genesys | 1 | Perplexity |
| infobip.com | Brand site · Infobip | 1 | ChatGPT |
| itechguides.com | Web | 1 | ChatGPT |
| palomarr.com | Web | 1 | Perplexity |
| ringcentral.com | Brand site · RingCentral | 1 | Perplexity |
| salesforce.com | Brand site · Salesforce | 1 | Perplexity |
| tatacommunications.com | Web | 1 | ChatGPT |
| techtarget.com | Web | 1 | ChatGPT |
| twilio.com | Brand site · Twilio Flex | 1 | ChatGPT |
| wisemonk.io | Web | 1 | ChatGPT |
| zendesk.com | Brand site · Zendesk | 1 | Perplexity |
| zoom.com | Brand site · Zoom Contact Center | 1 | Perplexity |