Chaport vs Freshworks
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.1 versus 0 for Chaport.
Choose Chaport if…
No clear advantage in the published data.
Choose Freshworks if…
- You want the brand AI engines rank higher (22.1 vs 0)
- AI answers describe it more positively (26% vs 0% positive)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chaport | Freshworks |
|---|---|---|
| Visibility score | 0% | 22.1% |
| Change vs last week | down−0.6% | down−0.3% |
| Rank in Live Chat & AI Support | #41 | #8 |
| Share of voice | 0% | 7.1% |
| Mentions this run | 0 | 34 |
| Positive in AI answers | 0% | 26% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chaport −0.6pp · Freshworks −0.29999999999999716pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | Chaport | Freshworks |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $29 / mo | — |
| Free plan | Yes | — |
| Deployment | SaaS | Cloud |
| Integrations | 4000+ | — |
| Compliance | — | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS |
| Founded | 2014 | 2010 |
| Headquarters | Alhambra, California, United States | San Mateo, California, United States |
| Employees | 11–50 | 5,000+ |
| Funding | Bootstrapped | IPO |
| Best for | Startups and SMBs that want simple live chat with messaging channels in one place | — |
Plans side by side
Chaport
Freshworks
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Chaport
Profile in progress.
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chaport vs Freshworks”, https://slateindex.ai/compare/chaport-vs-freshworks, data of Nov 3, 2026. Licence: CC BY 4.0.