Freshworks
AI-powered, unified service operations platform
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- Freshworks ranks #1 of 37 in Help Desk with an AI visibility score of 61.5 (SlateIndex, Nov 3, 2026).
- Freshworks's visibility rose 1.7 points since the previous weekly run.
- Freshworks is most visible on ChatGPT (67.4) and least on Perplexity (52.2).
- AI engines name Freshworks in 72 of the 179 Help Desk buyer prompts SlateIndex tracks.
- helpdesk.com is the source AI engines cite most in answers about Freshworks, with 54 citations.
About
Company details for Freshworks
Freshworks is a public software company that makes cloud-based service and customer engagement software. Its main products are Freshservice, an IT and enterprise service management platform, Freshdesk, a help desk for customer support, and Freshsales, a CRM for sales teams. The products include Freddy AI features and AI agents for service teams. It ranks #1 of 37 in Help Desk on SlateIndex and has a visibility score of 61.5 in the latest weekly run.
Founded in 2010 and headquartered in San Mateo, California, United States, the company employs 5,000+ people.
- Website
- freshworks.com
- Categories
- Help Desk, CRM, Live Chat & AI Support, Contact Center, Knowledge Management, Sales Engagement
- Company size
- 5,000+ employees
- Headquarters
- San Mateo, California, United States
- Founded
- 2010
- Company type
- Public (NASDAQ: FRSH)
- Funding
- IPO
- Deployment
- Cloud
- Compliance
- SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS
Read from linkedin.com, g2.com, support.freshdesk.com, wellfound.com, stocktitan.net, cio.eletsonline.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Freshworks gained 1.7 points over 1 weekly run in Help Desk. Freshworks leads the category at 61.5%.
AI mentions & citations
Recent answers that name Freshworks
What features matter most in a help desk platform?
Freshworks – 8 key help desk software features.
Which help desk platform has the best reviews?
Based on current customer reviews from Capterra and G2 (November 2026), my recommendation is Freshdesk or Zoho Desk, depending on what matters most to your organization.
Best help desk platform with AI features
If you're looking for a help desk platform with strong AI capabilities, my top recommendation is Freshdesk for overall value and Intercom for AI-first customer support.
Where can I sign up for a help desk platform?
Sign up for Freshdesk
What are the pros and cons of Freshworks?
Freshworks: Pros and Cons (2026)
How do I choose a help desk platform for a mid-market team?
Popular mid-market baselines span options like Freshdesk for balanced usability, Zendesk for mature omnichannel scale, or Intercom for AI-first conversational support.[](https://www.intercom.com/learning-center/best-…
What are the best Help Desk tools in 2026?
Freshdesk : A favorite for SMBs and startups due to its intuitive layout, generous free tier, and affordable scaling.
Best help desk platform for startups
Best Overall for Fast Scaling: Freshdesk
Products & features
What Freshworks sells
Freshservice
AI-powered service operations platform for IT service management.
Freshdesk
Cloud-based help desk software for customer support.
Freshsales
CRM with built-in phone, email and chat, workflows and sales sequences.
Freshdesk Contact Center
Contact center product in the Freshdesk line.
Freshping
Uptime monitoring tool.
Freshstatus
Status page tool.
Freshteam
HR software.
Strengths engines cite
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
Target market & buyers
Notable customers include Seagate, New Balance, Nucor Corp, Sony Music Entertainment, McLaren Racing, Bridgestone, S&P Global, Vanquis.
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Seed | 2011 | $1M |
| Series B | 2012 | $5M |
| Series D | 2014 | $31M |
| Series E | 2015 | $50M |
| Series F | 2016 | $55M |
| Series G | 2018 | $100M |
| Series H | 2019 | $150M |
| IPO | 2021 | $1026M |
| Latest known round | Total raised |
|---|---|
| IPO | — |
Recent developments
- Oct 2026CompanyFreshworks acquires Robusta
Acquisition brings AI SRE agents for incident investigation to Freshservice.
- Oct 2026CompanyAgreement to acquire Torii
Deal to extend Freshservice into software spend governance, expected to close in Q4 2026.
- Jul 2026CompanyLeader in 2026 Gartner Magic Quadrant for ITSM
Gartner named Freshworks a Leader for IT Service Management Platforms.
- Jul 2026CompanyRyan Manning named Chief Product and Technology Officer
Freshworks appointed Ryan Manning as CPTO.
- Jun 2026ProductAI Agent Studio and MCP Gateway announced at Refresh 2026
Freshworks announced AI Agent Studio, MCP Gateway and AI dashboards.
Competitive landscape
How Freshworks compares with its top three alternatives
Freshworks most often appears alongside Zendesk, HubSpot, Zoho in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Freshworks | 61.5% | 12.9% | up+1.7% | Pricing not available |
| Zendesk | 49.3% | 11.2% | up+0.3% | $19 / seat / mo |
| HubSpot | 73.1% | 13.1% | New | Free plan |
| Zoho | 44.8% | 12.5% | up+5.4% | Pricing not available |
| Salesforce | 46.2% | 9.6% | New | Pricing not available |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 26% · Neutral 69% · Mixed 5% of 219 engine answers that mention Freshworks
Praised for
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
Criticised for
- Per-minute charges for advanced calling features
Cite as: SlateIndex, “Freshworks AI visibility profile”, https://slateindex.ai/brand/freshworks, data of Nov 3, 2026. Licence: CC BY 4.0.