ClickUp vs Freshworks
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ClickUp is the stronger AI pick in Knowledge Management: it has a visibility score of 7.9 versus 1.3 for Freshworks, and ranks ahead in 100% of the answers that name both.
Choose ClickUp if…
- You want the brand AI engines rank higher (7.9 vs 1.3)
- AI answers describe it more positively (42% vs 26% positive)
- You need SOC 1 Type 2 or SOC 2 Type 2 or SOC 3 or ISO 27001:2022 or ISO 27017:2015 or ISO 27018:2019 or ISO 27701:2019 or ISO 42001 or PCI compliance or GDPR compliant or HIPAA compliant with BAA on Enterprise coverage
- Deep feature set and customization
Choose Freshworks if…
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
AI visibility side by side
Latest weekly run · Nov 3
| Metric | ClickUp | Freshworks |
|---|---|---|
| Visibility score | 7.9% | 1.3% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #13 | #41 |
| Share of voice | 2.2% | 0.6% |
| Mentions this run | 12 | 3 |
| Positive in AI answers | 42% | 26% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
ClickUp 0pp · Freshworks 0pp over 0 weekly runs.
Engine by engine
ClickUp leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | ClickUp | Freshworks |
|---|---|---|---|
| What should a knowledge management tool integrate with? | ChatGPT | #5 | #10 |
| What should a knowledge management tool integrate with? | Perplexity | #5 | #8 |
Features, pricing & fit
| Dimension | ClickUp | Freshworks |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Free; paid from $9 per seat / mo | — |
| Free plan | Yes | — |
| Deployment | Cloud-hosted on Amazon Web Services, with an Enterprise option for US, EU or APAC data residency | Cloud |
| Integrations | 1000+ | — |
| Compliance | SOC 1 Type 2, SOC 2 Type 2, SOC 3, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019, ISO 27701:2019, ISO 42001, PCI compliance, GDPR compliant, HIPAA compliant with BAA on Enterprise | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS |
| Support | 24/7 support, Live chat support on Business and above, Priority support on Enterprise, Guided and dedicated onboarding | — |
| Founded | 2017 | 2010 |
| Headquarters | San Diego, California, United States | San Mateo, California, United States |
| Employees | — | 5,000+ |
| Funding | Series C · $535M raised | IPO |
| Best for | Teams that want to replace several fragmented work tools with one workspace for tasks, docs, chat and AI | — |
Plans side by side
ClickUp
Freshworks
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
ClickUp
- Deep feature set and customization
- All-in-one workspace that can replace several tools
- Good value and affordable pricing
- Built-in AI and documentation or knowledge management
- Highly rated by user reviews
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “ClickUp vs Freshworks”, https://slateindex.ai/compare/clickup-vs-freshworks, data of Nov 3, 2026. Licence: CC BY 4.0.