Cognigy vs Looker

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Looker is the stronger AI pick in AI Agents: it has a visibility score of 10.4 versus 0.9 for Cognigy, and ranks ahead in 100% of the answers that name both.

Choose Cognigy if…

Recognised as a Forrester Wave Leader for conversational AI
Named among leading customer-service voice and chat platforms
Evaluated in Gartner's Conversational AI Platforms research

Choose Looker if…

You want the brand AI engines rank higher (10.4 vs 0.9)
You need SOC 2 or ISO 27001 or FedRAMP or HIPAA coverage
Governed semantic layer and metric consistency
Strong integration with Google Cloud, BigQuery and Workspace

AI visibility side by side

Latest weekly run · Nov 3

Metric	Cognigy	Looker
Visibility score	0.9%	10.4%
Change vs last week	New	New
Rank in AI Agents	#61	#13
Share of voice	0.4%	2.5%
Mentions this run	3	17
Positive in AI answers	—	30%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Cognigy 0pp · Looker 0pp over 0 weekly runs.

Engine by engine

Looker leads on 3 of 3 engines

ChatGPT

0.9%

16.1%

AI Mode

11.5%

Perplexity

1.9%

3.5%

CognigyLooker

Head to head in AI answers

2 engine answers name both brands

0Cognigy ranked higher

2Looker ranked higher

Prompt	Engine	Cognigy	Looker
Which AI Agents vendors do analysts recommend?	ChatGPT	#27	#13
Which AI Agents vendors do analysts recommend?	Perplexity	#16	#14

Features, pricing & fit

Dimension	Cognigy	Looker
Deployment	Standalone or inside NiCE CXone	Google Cloud
Integrations	110+	—
Compliance	—	SOC 2, ISO 27001, FedRAMP, HIPAA
Headquarters	Düsseldorf, Germany	—
Employees	201–500	—
Funding	Seed · $175M raised	Series E · $280M raised
Best for	Enterprise customer service and contact center teams	—