Countly vs Userpilot
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Userpilot is the stronger AI pick in Product Analytics: it has a visibility score of 14.6 versus 2.2 for Countly, and ranks ahead in 100% of the answers that name both.
Choose Countly if…
- You want a lower entry price ($175 vs $299)
- You need a self-hosted or on-premises option
- You need ISO 27001 or ISO 27017 or ISO 27018 or TISAX Participant coverage
- free trial offered
Choose Userpilot if…
- You want the brand AI engines rank higher (14.6 vs 2.2)
- AI answers describe it more positively (28% vs 17% positive)
- You need GDPR or HIPAA coverage
- strong for onboarding and in-app adoption
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Countly | Userpilot |
|---|---|---|
| Visibility score | 2.2% | 14.6% |
| Change vs last week | up+0.4% | up+0.1% |
| Rank in Product Analytics | #18 | #6 |
| Share of voice | 0.7% | 4.4% |
| Mentions this run | 4 | 24 |
| Positive in AI answers | 17% | 28% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Countly +0.40000000000000013pp · Userpilot +0.09999999999999964pp over 1 weekly runs.
Engine by engine
Userpilot leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Countly | Userpilot |
|---|---|---|---|
| What are the best Product Analytics tools in 2026? | ChatGPT | #11 | #7 |
| Which product analytics tool offers a free trial? | Perplexity | #3 | #2 |
Features, pricing & fit
| Dimension | Countly | Userpilot |
|---|---|---|
| Pricing model | Usage-based | Usage-based |
| Entry price | $175 / mo | $299 / mo |
| Free plan | No · 14-day trial | No · 14-day trial |
| Deployment | On-premise, self-hosted, or managed private cloud | Cloud-hosted on AWS with a small GCP footprint, with optional EU data hosting |
| Compliance | ISO 27001, ISO 27017, ISO 27018, SOC 2 Type II, TISAX Participant | SOC 2 Type II, GDPR, HIPAA |
| Support | Dedicated Customer Success Manager (Enterprise), Tailored onboarding and support (Enterprise), Service level agreement (Enterprise) | Email support, Live chat, Phone support |
| Founded | 2013 | 2019 |
| Headquarters | London, United Kingdom | Austin, Texas, United States |
| Employees | 51–200 | 51–200 |
| Funding | Seed (led by Seedcamp, with Notion Capital and angels) | Seed · $6M raised |
| Best for | Organizations that want product analytics with full data ownership, from growing teams that want a managed private cloud to regulated or security-conscious organizations that need self-hosting. | Product, growth and customer success teams at SaaS companies that want to run onboarding, feature adoption and feedback without developer tickets |
Plans side by side
Pros and cons
Themes from the AI answers that mention each brand
Countly
- free trial offered
- pricing requires plan-specific or sales-assisted quotes
- discount amount and trial duration not publicly specified
Userpilot
- strong for onboarding and in-app adoption
- combines analytics with onboarding, surveys, and in-app guidance
- 14-day free trial
- higher starting price than LogRocket
- trails LogRocket on review ratings
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Countly vs Userpilot”, https://slateindex.ai/compare/countly-vs-userpilot, data of Nov 3, 2026. Licence: CC BY 4.0.