Document360 vs Glean

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Document360 is the stronger AI pick in Knowledge Management: it has a visibility score of 18.6 versus 16.2 for Glean, and ranks ahead in 7% of the answers that name both.

Choose Document360 if…

You want the brand AI engines rank higher (18.6 vs 16.2)
You need ISO 27001:2022 or GDPR ready coverage
AI-powered platform for internal SOPs and help centers
dedicated knowledge base for help centers and user guides

Choose Glean if…

You need more native integrations (250+ vs 60+)
AI answers describe it more positively (56% vs 45% positive)
You need ISO 42001 or HIPAA or TX-RAMP Level 2 or ISO 27001 or GDPR coverage
You prefer a larger, established vendor (501–1,000 employees)

AI visibility side by side

Latest weekly run · Nov 3

Metric	Document360	Glean
Visibility score	18.6%	16.2%
Change vs last week	New	New
Rank in Knowledge Management	#5	#6
Share of voice	5.9%	4.1%
Mentions this run	32	22
Positive in AI answers	45%	56%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Document360 0pp · Glean 0pp over 0 weekly runs.

Engine by engine

Document360 leads on 2 of 3 engines

ChatGPT

15%

18%

AI Mode

18.3%

16.7%

Perplexity

22.4%

13.9%

Document360Glean

Head to head in AI answers

15 engine answers name both brands

1Document360 ranked higher

14Glean ranked higher

Prompt	Engine	Document360	Glean
How do I choose a knowledge management tool for a mid-market team?	Perplexity	#7	#6
What are the best Knowledge Management tools in 2026?	ChatGPT	#5	#3
What are the best Knowledge Management tools in 2026?	AI Mode	#5	#4
What are the best Knowledge Management tools in 2026?	Perplexity	#5	#4
Top knowledge management tool options for B2B SaaS companies	ChatGPT	#5	#4
Top knowledge management tool options for B2B SaaS companies	Perplexity	#1	#7
Best knowledge management tool for enterprise	AI Mode	#6	#1
Best knowledge management tool for enterprise	Perplexity	#6	#1
Compare the leading Knowledge Management platforms	ChatGPT	#6	#4
Compare the leading Knowledge Management platforms	AI Mode	#5	#2
Compare the leading Knowledge Management platforms	Perplexity	#7	#5
Best knowledge management tool with AI features	Perplexity	#4	#2

Features, pricing & fit

Dimension	Document360	Glean
Deployment	Cloud SaaS on Azure, with private and regional hosting available.	Per-customer search model stored in the customer's VPC
Integrations	60+	250+
Compliance	SOC 2 Type II, ISO 27001:2022, GDPR ready	ISO 42001, HIPAA, TX-RAMP Level 2, SOC 2 Type II, ISO 27001, GDPR
Support	Dedicated success manager, Onboarding sessions, Best practice training, One-to-one training with knowledge management experts	Help Center
Founded	2017	2019
Headquarters	Swanley, England	San Francisco, CA
Employees	201–500	501–1,000
Funding	Bootstrapped	Seed or early-stage round (emerged from stealth) · $765M raised
Best for	Support, technical writing, product management and engineering teams that publish customer-facing or internal documentation.	Large enterprises that want AI answers and agents grounded in their own permission-aware company data