Document360

New

AI Knowledge Base Software for Documentation

Knowledge ManagementSwanley, England201–500 employeesFounded 2017

#5 of 52 in Knowledge Management8,000 customers (per document360.com)45% positive in AI answers

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Visibility score

18.6%

New vs last week

Weekly run · Nov 3

Data collected Nov 3, 2026·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run Nov 9, 2026

Document360 ranks #5 of 52 in Knowledge Management with an AI visibility score of 18.6 (SlateIndex, Nov 3, 2026).
Document360 is most visible on Perplexity (22.4) and least on ChatGPT (15).
AI engines name Document360 in 20 of the 30 Knowledge Management buyer prompts SlateIndex tracks.
ones.com is the source AI engines cite most in answers about Document360, with 38 citations.

About

Company details for Document360

Document360 is a knowledge base platform for building public help centers, product documentation, internal handbooks and SOPs. Editors write and organize content in a portal, and readers search or browse it on a branded site. Eddy AI adds AI search, an AI chatbot and writing tools to the platform. It ranks #5 of 52 in Knowledge Management on SlateIndex and has a visibility score of 18.6 in the latest weekly run.

Founded in 2017 and headquartered in Swanley, England, the company employs 201–500 people. It is bootstrapped. Its differentiator: conversational AI search that is grounded in your own articles and cites every source.

Website: document360.com
Categories: Knowledge Management
Company size: 201–500 employees
Headquarters: Swanley, England
Founded: 2017
Company type: Private, bootstrapped
Funding: Bootstrapped
Customers: 8,000 · per document360.com/case-studies
Deployment: Cloud SaaS on Azure, with private and regional hosting available.
Integrations: 60+ native
Languages: 32 supported
Compliance: SOC 2 Type II, ISO 27001:2022, GDPR ready
Support: Dedicated success manager, Onboarding sessions, Best practice training, One-to-one training with knowledge management experts

Facebook · facebook.com/document360/X/Twitter · twitter.com/document360 YouTube · youtube.com/c/Document360 Instagram · instagram.com/document360/

Read from uk.linkedin.com, en.wikipedia.org, g2.com, facebook.com, document360.com, kovai.co · refreshed Nov 3, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score

18.6%

across Knowledge Management answers, weighted by position

ChatGPT15%

AI Mode18.3%

Perplexity22.4%

Change

New

vs last week’s run

Category rank

#5 of 52

in Knowledge Management

Mentions

in this week’s run

Share of voice

5.9%

of AI mentions in Knowledge Management

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now18.6%

30-day change—

High · low18.6% · 18.6%

Rank#5

Changes appear after the second weekly run in Knowledge Management. Notion leads the category at 57.4%.

Media

Website and product screenshots for Document360

All media

Home page

Pricing page

AI mentions & citations

Recent answers that name Document360

All prompts

Top knowledge management tool options for B2B SaaS companies

Document360 : A powerhouse built specifically for software documentation.

Google AI Mode · run of Nov 3

Top knowledge management tool options for B2B SaaS companies

Customer-facing product or API docs: Document360 or GitBook.

Perplexity · run of Nov 3

Which knowledge management tool has the best reviews?

Based on current 2026 software review data, Notion, Guru, and Document360 are among the strongest knowledge management tools.

ChatGPT · run of Nov 3

What is the typical pricing model for Knowledge Management software?

ChatGPT · run of Nov 3

Which Knowledge Management tools offer annual discounts?

Document360 – Offers annual commitment structures and quote-based discounting, alongside startup programs (and intermittent promotional discounts) for yearly plans.

Google AI Mode · run of Nov 3

Which knowledge management tool offers a free trial?

Document360 — 14-day free trial

Perplexity · run of Nov 3

Which knowledge management tool has the best reviews?

Document360 — Best Dedicated Knowledge Base / Help Center

Google AI Mode · run of Nov 3

Which knowledge management tool has transparent pricing?

Many enterprise-heavy options (like Document360 or Guru) gate their upper tiers or full features behind custom "Contact Sales" quotes, whereas the tools above maintain transparent, self-serve public fee…

Google AI Mode · run of Nov 3

Products & features

What Document360 sells

Document360 Knowledge Base

Portal for editors, writers and reviewers, and a branded site for customers and employees.

Eddy AI

AI search, AI writing agent and content generation features inside the knowledge base.

AI Chatbot

Add-on chatbot that answers from the knowledge base, websites, files, FAQs and helpdesk tickets.

AI Premium Suite

Optional add-on for visual content authoring such as screen capture, step-by-step guides and interactive demos.

Strengths engines cite

AI-powered platform for internal SOPs and help centers
dedicated knowledge base for help centers and user guides
strong for software and API documentation
flexible pricing with startup programs and discounts
listed among the strongest knowledge management tools

Target market & buyers

Organizations from two-person startups to health systems, banks and global manufacturers.

Notable customers include Panaya, SafeBreach, Fastmag, NavVis, Rainforest Alliance, Ajman University, CTERA, MD Revolution.

Industry	Primary use case
IT & Consulting	Deliver faster client service
Financial Services	Reduce everyday operational risks
Healthcare	Provide better patient support
Education	Student and faculty knowledge sharing
Manufacturing	Faster access to information and better decisions
Retail	Faster store support resolution
Non Profit	Improve donor trust

Funding & recent developments

Funding

Latest known round	Total raised
Bootstrapped	—

Recent developments

Dec 2025ProductKB Site 1.0 support ends
KB Site 1.0 support ended in December 2025; KB Site 2.0 is required for WCAG 2.1 AA compliance.
Nov 2025ProductDuplicate Content Detection released
Document360 published its November release with AI documentation updates, including Duplicate Content Detection.
Nov 2025CompanyDocument360 reaches $10M ARR
Kovai.co announced that Document360 reached $10M ARR while bootstrapped.
May 2025ProductInteractive decision trees added
A May 2025 release added interactive decision trees to the knowledge base.

Competitive landscape

How Document360 compares with its top three alternatives

All alternatives

Document360 most often appears alongside Notion, Atlassian Confluence, Guru in AI answers.

vsDocument360 vs Notion18.6% vs 57.4% visibility · Notion leadsFull comparison vsDocument360 vs Atlassian Confluence18.6% vs 53.4% visibility · Atlassian Confluence leadsFull comparison vsDocument360 vs Guru18.6% vs 29.9% visibility · Guru leadsFull comparison

Brand	Visibility	Share of voice	vs last week	Starting price
Document360	18.6%	5.9%	New	Pricing not available
Notion	57.4%	10.9%	New	Free plan
Atlassian Confluence	53.4%	10.9%	New	Pricing not available
Guru	29.9%	8%	New	Contact sales
Microsoft SharePoint	28.6%	6.8%	New	Pricing not available