ElevenLabs (Agents Platform) vs Retell AI
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Retell AI is the stronger AI pick in AI Agents: it has a visibility score of 2 versus 1.2 for ElevenLabs (Agents Platform).
Choose ElevenLabs (Agents Platform) if…
- You need FedRAMP 20x Class A coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- Flat tiers pricing suits your budget better than usage-based
- free-forever plan with monthly character allowances
Choose Retell AI if…
- You want the brand AI engines rank higher (2 vs 1.2)
- You need a self-hosted or on-premises option
- You need HIPAA or SOC 2 Type II or GDPR or ISO 27001 coverage
- Usage-based pricing suits your budget better than flat tiers
AI visibility side by side
Latest weekly run · Nov 3
| Metric | ElevenLabs (Agents Platform) | Retell AI |
|---|---|---|
| Visibility score | 1.2% | 2% |
| Change vs last week | New | New |
| Rank in AI Agents | #57 | #42 |
| Share of voice | 0.3% | 0.5% |
| Mentions this run | 2 | 3 |
| Positive in AI answers | — | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
ElevenLabs (Agents Platform) 0pp · Retell AI 0pp over 0 weekly runs.
Engine by engine
Retell AI leads on 2 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | ElevenLabs (Agents Platform) | Retell AI |
|---|---|---|
| Pricing model | Flat tiers | Usage-based |
| Entry price | Free; paid from $6 / mo | Contact sales |
| Free plan | Yes | Yes |
| Deployment | — | Cloud platform, with enterprise on-premises deployment available |
| Compliance | FedRAMP 20x Class A | HIPAA, SOC 2 Type II, GDPR, ISO 27001 |
| Support | Priority support on the Enterprise plan, Talk to sales | Community and email support, 24/7 omnichannel support with dedicated portal (Enterprise), Dedicated implementation support (Enterprise), Named account manager (Enterprise) |
| Founded | 2022 | 2023 |
| Headquarters | London, United Kingdom | Redwood City, California |
| Employees | 1,001–5,000 | 51–200 |
| Funding | Series A · $781M raised | Seed · $5M raised |
| Best for | Businesses that want to run customer support, sales and other conversational AI agents in production | Businesses that run high call volumes in healthcare, insurance, financial services, logistics and similar fields, and teams that want to build and change voice agents themselves. |
Plans side by side
ElevenLabs (Agents Platform)
Retell AI
Pros and cons
Themes from the AI answers that mention each brand
ElevenLabs (Agents Platform)
- free-forever plan with monthly character allowances
- free custom voices for experimenting with voice agents
Retell AI
- Highly rated by developers and SMBs
- One of the highest customer star ratings
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “ElevenLabs (Agents Platform) vs Retell AI”, https://slateindex.ai/compare/elevenlabs-agents-platform-vs-retell-ai, data of Nov 3, 2026. Licence: CC BY 4.0.