FreePBX vs Freshworks
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Contact Center: it has a visibility score of 6.5 versus 0 for FreePBX.
Choose FreePBX if…
No clear advantage in the published data.
Choose Freshworks if…
- You want the brand AI engines rank higher (6.5 vs 0)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- Affordable pricing and good value
- Free tier or free trial available
AI visibility side by side
Latest weekly run · Nov 3
| Metric | FreePBX | Freshworks |
|---|---|---|
| Visibility score | 0% | 6.5% |
| Change vs last week | no change0% | down−1.6% |
| Rank in Contact Center | #42 | #20 |
| Share of voice | 0% | 2.2% |
| Mentions this run | 0 | 12 |
| Positive in AI answers | — | 26% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
FreePBX 0pp · Freshworks +0.09999999999999964pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | FreePBX | Freshworks |
|---|---|---|
| Deployment | Self-hosted software, cloud images, and Sangoma-certified appliances | Cloud |
| Compliance | — | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS |
| Support | Community forum | — |
| Founded | 2004 | 2010 |
| Headquarters | 100 Renfrew Dr, Markham, Ontario, Canada | San Mateo, California, United States |
| Employees | — | 5,000+ |
| Funding | — | IPO |
| Best for | Cloud PBX providers, VoIP providers, and contact center software vendors, based on G2 review data | — |
Pros and cons
Themes from the AI answers that mention each brand
FreePBX
Profile in progress.
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “FreePBX vs Freshworks”, https://slateindex.ai/compare/freepbx-vs-freshworks, data of Nov 3, 2026. Licence: CC BY 4.0.