FreshworksAI-powered, unified service operations platform
vs
GleanEnterprise AI that understands your company
Comparison · Knowledge Management · weekly run Nov 3
Freshworks vs Glean
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Glean is the stronger AI pick in Knowledge Management: it has a visibility score of 16.2 versus 1.3 for Freshworks.
Choose Freshworks if…
- You need ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
- Free tier or free trial available
Choose Glean if…
- You want the brand AI engines rank higher (16.2 vs 1.3)
- AI answers describe it more positively (56% vs 26% positive)
- You need ISO 42001 or HIPAA or TX-RAMP Level 2 or GDPR coverage
- Enterprise search across many connected apps
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Glean |
|---|---|---|
| Visibility score | 1.3% | 16.2% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #41 | #6 |
| Share of voice | 0.6% | 4.1% |
| Mentions this run | 3 | 22 |
| Positive in AI answers | 26% | 56% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks 0pp · Glean 0pp over 0 weekly runs.
Engine by engine
Glean leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksGlean
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0Glean ranked higher
Features, pricing & fit
| Dimension | Freshworks | Glean |
|---|---|---|
| Deployment | Cloud | Per-customer search model stored in the customer's VPC |
| Integrations | — | 250+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | ISO 42001, HIPAA, TX-RAMP Level 2, SOC 2 Type II, ISO 27001, GDPR |
| Support | — | Help Center |
| Founded | 2010 | 2019 |
| Headquarters | San Mateo, California, United States | San Francisco, CA |
| Employees | 5,000+ | 501–1,000 |
| Funding | IPO | Seed or early-stage round (emerged from stealth) · $765M raised |
| Best for | — | Large enterprises that want AI answers and agents grounded in their own permission-aware company data |
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Glean
- Enterprise search across many connected apps
- Seen as a market leader in enterprise search
- Finds answers and internal experts quickly
- Recommended for enterprise-wide knowledge search
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Freshworks vs Glean”, https://slateindex.ai/compare/freshworks-vs-glean, data of Nov 3, 2026. Licence: CC BY 4.0.