FreshworksAI-powered, unified service operations platform
vs
ObsidianSharpen your thinking. The free and flexible app for your private thoughts.
Comparison · Knowledge Management · weekly run Nov 3
Freshworks vs Obsidian
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Obsidian is the stronger AI pick in Knowledge Management: it has a visibility score of 5.2 versus 1.3 for Freshworks.
Choose Freshworks if…
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
- Free tier or free trial available
Choose Obsidian if…
- You want the brand AI engines rank higher (5.2 vs 1.3)
- AI answers describe it more positively (50% vs 26% positive)
- Strong for personal knowledge management
- Maximum ownership of your files
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Obsidian |
|---|---|---|
| Visibility score | 1.3% | 5.2% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #41 | #17 |
| Share of voice | 0.6% | 1.1% |
| Mentions this run | 3 | 6 |
| Positive in AI answers | 26% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks 0pp · Obsidian 0pp over 0 weekly runs.
Engine by engine
Obsidian leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksObsidian
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0Obsidian ranked higher
Features, pricing & fit
| Dimension | Freshworks | Obsidian |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $4 per seat / mo |
| Free plan | — | Yes |
| Deployment | Cloud | Local desktop and mobile apps, with optional cloud Sync and Publish add-ons |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | — |
| Support | — | Discord community, Discussion forum, Help site, Priority support with paid Sync and Publish plans |
| Founded | 2010 | 2020 |
| Headquarters | San Mateo, California, United States | Toronto, Ontario, Canada |
| Employees | 5,000+ | 1–10 |
| Funding | IPO | Bootstrapped |
| Best for | — | Individuals and small teams who want private notes stored locally as plain text files they can keep long term |
Plans side by side
Freshworks
Pricing not available.
Obsidian
Free$0forever
Sync$4per user per month, billed annually ($5 billed monthly)
Publish$8per site per month, billed annually ($10 billed monthly)
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Obsidian
- Strong for personal knowledge management
- Maximum ownership of your files
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Freshworks vs Obsidian”, https://slateindex.ai/compare/freshworks-vs-obsidian, data of Nov 3, 2026. Licence: CC BY 4.0.