Freshworks vs Power BI

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Freshworks is the stronger AI pick in CRM: it has a visibility score of 18 versus 1.9 for Power BI, and ranks ahead in 100% of the answers that name both.

Choose Freshworks if…

You want the brand AI engines rank higher (18 vs 1.9)
You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
Affordable pricing and good value
Free tier or free trial available

Choose Power BI if…

You need a self-hosted or on-premises option
You need SOC 2 Type 2 coverage

AI visibility side by side

Latest weekly run · Nov 3

Metric	Freshworks	Power BI
Visibility score	18%	1.9%
Change vs last week	up+2.6%	New
Rank in CRM	#6	#24
Share of voice	5.9%	0.8%
Mentions this run	28	4
Positive in AI answers	26%	—

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Freshworks +2.5999999999999996pp · Power BI +1.9pp over 1 weekly runs.

Engine by engine

Freshworks leads on 3 of 3 engines

ChatGPT

24.8%

4.6%

AI Mode

10.2%

Perplexity

18.9%

1.1%

FreshworksPower BI

Head to head in AI answers

2 engine answers name both brands

2Freshworks ranked higher

0Power BI ranked higher

Prompt	Engine	Freshworks	Power BI
What should a CRM integrate with?	ChatGPT	#4	#5
What should a CRM integrate with?	Perplexity	#5	#7

Features, pricing & fit

Dimension	Freshworks	Power BI
Deployment	Cloud	Cloud service, with an on-premises option through Power BI Report Server
Compliance	SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS	SOC 2 Type 2
Founded	2010	—
Headquarters	San Mateo, California, United States	Redmond, Washington
Employees	5,000+	5,000+
Funding	IPO	—