FreshworksAI-powered, unified service operations platform
vs
RingoverAI-Powered Communications to Accelerate Your Growth
Comparison · Contact Center · weekly run Nov 3
Freshworks vs Ringover
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Contact Center: it has a visibility score of 6.5 versus 2.7 for Ringover.
Choose Freshworks if…
- You want the brand AI engines rank higher (6.5 vs 2.7)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- Affordable pricing and good value
- Free tier or free trial available
Choose Ringover if…
- AI answers describe it more positively (86% vs 26% positive)
- You need PCI-DSS for service providers or HDS (health data hosting) or ISO 9001 or ISO 14001 or ISO 27001:2013 or ISO 50001 coverage
- Highest average rating on Capterra, tied at 4.83/5
- Large, well-validated review base (429 reviews)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Ringover |
|---|---|---|
| Visibility score | 6.5% | 2.7% |
| Change vs last week | down−1.6% | down−0.7% |
| Rank in Contact Center | #20 | #27 |
| Share of voice | 2.2% | 0.5% |
| Mentions this run | 12 | 3 |
| Positive in AI answers | 26% | 86% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +0.09999999999999964pp · Ringover −0.6999999999999997pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksRingover
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0Ringover ranked higher
Features, pricing & fit
| Dimension | Freshworks | Ringover |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $19 per seat / mo |
| Free plan | — | No |
| Deployment | Cloud | Cloud (SaaS) |
| Integrations | — | 100+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | PCI-DSS for service providers, HDS (health data hosting), ISO 9001, ISO 14001, ISO 27001:2013, ISO 50001 |
| Support | — | Dedicated 24/7 support on Enterprise plan, Dedicated Customer Success Manager, Tailored onboarding and training, Priority support on Business AI plan |
| Founded | 2010 | 2005 |
| Headquarters | San Mateo, California, United States | London, Barcelona and Atlanta |
| Employees | 5,000+ | — |
| Funding | IPO | Funding round (€20M) · $32M raised |
| Best for | — | Sales, recruitment and staffing, and customer support teams that rely on phone calls every day |
Plans side by side
Freshworks
Pricing not available.
Ringover
Talk$19user/month (12-month commitment, min 3 users); $29 monthly
Business$49user/month (12-month commitment, min 3 users); $69 monthly
Unified$69user/month (12-month commitment, min 3 users); $89 monthly
EnterpriseCustomcustom pricing, minimum 50 users
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Ringover
- Highest average rating on Capterra, tied at 4.83/5
- Large, well-validated review base (429 reviews)
- Among the strongest contact center platforms by current user reviews
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Ringover”, https://slateindex.ai/compare/freshworks-vs-ringover, data of Nov 3, 2026. Licence: CC BY 4.0.