FreshworksAI-powered, unified service operations platform
vs
SuiteCRMThe world's number 1 open source CRM.
Comparison · Sales Engagement · weekly run Nov 3
Freshworks vs SuiteCRM
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Sales Engagement: it has a visibility score of 0 versus 0 for SuiteCRM.
Choose Freshworks if…
- You need SOC 2 Type II or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
- Free tier or free trial available
Choose SuiteCRM if…
- You need ISO 9001 coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | SuiteCRM |
|---|---|---|
| Visibility score | 0% | 0% |
| Change vs last week | down−0.4% | no change0% |
| Rank in Sales Engagement | #49 | #57 |
| Share of voice | 0% | 0% |
| Mentions this run | 0 | 0 |
| Positive in AI answers | 26% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.4pp · SuiteCRM 0pp over 1 weekly runs.
Engine by engine
Freshworks leads on 0 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksSuiteCRM
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0SuiteCRM ranked higher
Features, pricing & fit
| Dimension | Freshworks | SuiteCRM |
|---|---|---|
| Deployment | Cloud | Self-hosted or fully managed hosting |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | ISO 9001, ISO 27001 |
| Support | — | Community forums and knowledge base, Standard support: prepaid hours by email, phone and video call, SuiteASSURED priority support with 10 care hours |
| Founded | 2010 | — |
| Headquarters | San Mateo, California, United States | Stirling, UK |
| Employees | 5,000+ | 11–50 |
| Funding | IPO | Raised Funding Round |
| Best for | — | Organisations that want an open-source CRM without per-user licence fees, whether they have in-house IT or prefer fully managed hosting. |
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
SuiteCRM
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs SuiteCRM”, https://slateindex.ai/compare/freshworks-vs-suitecrm, data of Nov 3, 2026. Licence: CC BY 4.0.