Freshworks vs Tettra
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Tettra is the stronger AI pick in Knowledge Management: it has a visibility score of 7.2 versus 1.3 for Freshworks, and ranks ahead in 0% of the answers that name both.
Choose Freshworks if…
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
- Free tier or free trial available
Choose Tettra if…
- You want the brand AI engines rank higher (7.2 vs 1.3)
- AI answers describe it more positively (27% vs 26% positive)
- Good option for internal company knowledge management
- Simple internal wiki with low administration
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Tettra |
|---|---|---|
| Visibility score | 1.3% | 7.2% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #41 | #15 |
| Share of voice | 0.6% | 1.9% |
| Mentions this run | 3 | 11 |
| Positive in AI answers | 26% | 27% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks 0pp · Tettra 0pp over 0 weekly runs.
Engine by engine
Tettra leads on 2 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Freshworks | Tettra |
|---|---|---|---|
| How much does a knowledge management tool cost per month? | AI Mode | #4 | #5 |
Features, pricing & fit
| Dimension | Freshworks | Tettra |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $8 per seat / mo |
| Free plan | — | No · 30-day trial |
| Deployment | Cloud | Cloud only; self-hosting not offered |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | — |
| Support | — | Help center, Live chat, Priority support on Enterprise plan |
| Founded | 2010 | 2015 |
| Headquarters | San Mateo, California, United States | Boston, MA, United States |
| Employees | 5,000+ | 1–10 |
| Funding | IPO | Seed |
| Best for | — | Small and mid-market businesses of 10 to 500 employees that rely heavily on Slack |
Plans side by side
Freshworks
Pricing not available.
Tettra
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Tettra
- Good option for internal company knowledge management
- Simple internal wiki with low administration
- Among highest-rated for willingness to recommend
- Offers a 30-day free trial
- Discount of 20%
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Freshworks vs Tettra”, https://slateindex.ai/compare/freshworks-vs-tettra, data of Nov 3, 2026. Licence: CC BY 4.0.