Freshworks vs Twenty
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Sales Engagement: it has a visibility score of 0 versus 0 for Twenty.
Choose Freshworks if…
- You need ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
- Free tier or free trial available
Choose Twenty if…
No clear advantage in the published data.
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Twenty |
|---|---|---|
| Visibility score | 0% | 0% |
| Change vs last week | down−0.4% | no change0% |
| Rank in Sales Engagement | #49 | #58 |
| Share of voice | 0% | 0% |
| Mentions this run | 0 | 0 |
| Positive in AI answers | 26% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.4pp · Twenty 0pp over 1 weekly runs.
Engine by engine
Freshworks leads on 0 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | Freshworks | Twenty |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $9 per seat / mo |
| Free plan | — | Yes |
| Deployment | Cloud | Self-hosted or managed cloud |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2 Type II |
| Support | — | Community, Email and chat, Priority support, Dedicated support and SLA |
| Founded | 2010 | 2023 |
| Headquarters | San Mateo, California, United States | San Francisco, California, United States |
| Employees | 5,000+ | 1–10 |
| Funding | IPO | Series B · $105M raised |
| Best for | — | Technical teams that want a custom CRM they can own, extend with code and adapt as the business grows. |
Plans side by side
Freshworks
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Twenty
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Twenty”, https://slateindex.ai/compare/freshworks-vs-twenty, data of Nov 3, 2026. Licence: CC BY 4.0.