FreshworksAI-powered, unified service operations platform
vs
UserlikeLive Chat & AI Support
Comparison · Live Chat & AI Support · weekly run Nov 3
Freshworks vs Userlike
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.1 versus 0 for Userlike.
Choose Freshworks if…
- You want the brand AI engines rank higher (22.1 vs 0)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- Affordable pricing and good value
- Free tier or free trial available
Choose Userlike if…
- You need GDPR coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Userlike |
|---|---|---|
| Visibility score | 22.1% | 0% |
| Change vs last week | down−0.3% | no change0% |
| Rank in Live Chat & AI Support | #8 | #44 |
| Share of voice | 7.1% | 0% |
| Mentions this run | 34 | 0 |
| Positive in AI answers | 26% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.29999999999999716pp · Userlike 0pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksUserlike
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0Userlike ranked higher
Features, pricing & fit
| Dimension | Freshworks | Userlike |
|---|---|---|
| Deployment | Cloud | Hosted in Germany |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | GDPR |
| Founded | 2010 | — |
| Headquarters | San Mateo, California, United States | Lund, Sweden |
| Employees | 5,000+ | — |
| Funding | IPO | Seed · $0M raised |
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Userlike
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Userlike”, https://slateindex.ai/compare/freshworks-vs-userlike, data of Nov 3, 2026. Licence: CC BY 4.0.