vs
KayakoAI help desk and customer support platform
Comparison · Help Desk · weekly run Nov 3
Google Sheets vs Kayako
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Google Sheets is the stronger AI pick in Help Desk: it has a visibility score of 1.2 versus 0 for Kayako.
Choose Google Sheets if…
- You want the brand AI engines rank higher (1.2 vs 0)
- You need ISO/IEC 27001:2022 or ISO/IEC 27017 or ISO/IEC 27018 or ISO/IEC 27701 or SOC 2 or SOC 3 coverage
- You prefer a larger, established vendor (5,000+ employees)
- Free, lightweight option for managing leads and sales
Choose Kayako if…
- You need SOC 2 Type II or GDPR coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Google Sheets | Kayako |
|---|---|---|
| Visibility score | 1.2% | 0% |
| Change vs last week | New | no change0% |
| Rank in Help Desk | #27 | #37 |
| Share of voice | 0.2% | 0% |
| Mentions this run | 1 | 0 |
| Positive in AI answers | — | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Google Sheets +1.2pp · Kayako 0pp over 1 weekly runs.
Engine by engine
Google Sheets leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
Google SheetsKayako
Head to head in AI answers
0 engine answers name both brands
0Google Sheets ranked higher
0Kayako ranked higher
Features, pricing & fit
| Dimension | Google Sheets | Kayako |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | $1 / mo |
| Free plan | — | No |
| Deployment | — | Cloud |
| Compliance | ISO/IEC 27001:2022, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, SOC 2, SOC 3 | SOC 2 Type II, GDPR |
| Support | — | Help center, White-glove onboarding, Dedicated success manager |
| Founded | — | 2001 |
| Headquarters | Mountain View, California | Austin, Texas, United States |
| Employees | 5,000+ | 51–200 |
| Funding | — | Acquisition by ESW Capital |
| Best for | — | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one |
Plans side by side
Google Sheets
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Google Sheets
- Free, lightweight option for managing leads and sales
- Serves as a primary database for prospect lists
- Usable for manual customer support ticket workflows
Kayako
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Google Sheets vs Kayako”, https://slateindex.ai/compare/google-sheets-vs-kayako, data of Nov 3, 2026. Licence: CC BY 4.0.