Kayako
AI help desk and customer support platform
#37 of 37 in Help Desk300 customers (per kayako.com)
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- Kayako ranks #37 of 37 in Help Desk with an AI visibility score of 0 (SlateIndex, Nov 3, 2026).
- Kayako is most visible on ChatGPT (0) and least on Perplexity (0).
- AI engines name Kayako in 0 of the 30 Help Desk buyer prompts SlateIndex tracks.
About
Company details for Kayako
Kayako is a help desk and customer support platform with an omnichannel inbox for email, live chat, social and voice, plus ticketing, a knowledge base, workflow automation, SLA management and analytics. Its AI support agent, Kay, triages tickets, drafts replies and takes actions such as refunds and account updates, and can run inside Kayako One or on top of Zendesk, Freshdesk, Intercom or Salesforce. Deployment is led by Kayako's own implementation team in phases. Kay is priced at $1 per resolved ticket. It ranks #37 of 37 in Help Desk on SlateIndex and has a visibility score of 0 in the latest weekly run.
Founded in 2001 and headquartered in Austin, Texas, United States, the company employs 51–200 people. Its differentiator: expert-led, phased AI deployment with outcome-based pricing of $1 per resolved ticket.
- Website
- kayako.com
- Categories
- Help Desk
- Company size
- 51–200 employees
- Headquarters
- Austin, Texas, United States
- Founded
- 2001
- Company type
- Private
- Funding
- Acquisition by ESW Capital
- Customers
- 300 · per kayako.com
- Pricing
- $1 / mo · usage-based
- Free trial
- —
- Deployment
- Cloud
- Compliance
- SOC 2 Type II, GDPR
- Support
- Help center, White-glove onboarding, Dedicated success manager
Read from linkedin.com, kayako.com, capterra.com, facebook.com, cbinsights.com, techradar.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Kayako gained 0 points over 1 weekly run in Help Desk. Freshworks leads the category at 61.5%.
Media
Website and product screenshots for Kayako
AI mentions & citations
Recent answers that name Kayako
No mentions in the latest run.
Products & features
What Kayako sells
Kayako One
Full help desk platform with unified inbox, ticketing, knowledge base, live chat, automation, reporting and the Kay AI agent.
Kay AI Agent
AI support agent that triages, drafts replies and resolves tickets with actions, usable on Kayako or existing help desks.
Target market & buyers
Companies in SaaS, retail and e-commerce, financial services and healthcare
Notable customers include Trilogy, Aurea, Khoros, IgniteTech, Contently.
| Industry | Primary use case |
|---|---|
| Retail & E-commerce | AI support for online and in-store retail |
| SaaS & Technology | Scaling support for software companies |
| Financial Services | Secure, compliant customer service |
| Healthcare & Wellness | Patient support |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Acquisition by ESW Capital | 2018 | — |
| Latest known round | Total raised |
|---|---|
| Acquisition by ESW Capital | — |
Recent developments
- May 2025ProductPricing plans changed
TechRadar reports Kayako removed its Professional plan, changed Essential and Enterprise pricing and no longer publishes prices online.
Pricing
Usage-based pricing
Cite as: SlateIndex, “Kayako AI visibility profile”, https://slateindex.ai/brand/kayako, data of Nov 3, 2026. Licence: CC BY 4.0.