Kayako pricing 2026: plans and costs
Quick pricing summary
- Kay AI Agent: $1 resolved ticket
- Kayako One: Custom ()
- Worth noting: Kay charges $1 per ticket resolved without human involvement. Kayako One has no public price. The Kay plan's feature-matrix 'no' values mean the page lists these features only under Kayako One; Kay can also run on an existing helpdesk.
Plans
Kay AI Agent
$1 resolved ticket
- AI agent that takes real action (refunds, accounts, return labels, order updates)
- No seat fees
- No setup fees
- Pay only for full resolutions; no charge for escalations or partial resolutions
- Works on your existing helpdesk
- Connects to any system with an API
Kayako One
Custom
- Unified inbox
- Ticketing system
- Knowledge base
- Live chat widget
- Automation rules
- Reporting & analytics
- Kay AI agent ($1/resolution)
- White-glove onboarding & setup
What you get on each plan
| Feature | Kay AI Agent | Kayako One |
|---|---|---|
| Kay AI agent ($1/resolution) | ✓ | ✓ |
| Unified inbox | — | ✓ |
| Ticketing system | — | ✓ |
| Knowledge base | — | ✓ |
| Live chat widget | — | ✓ |
| Automation rules | — | ✓ |
| Reporting & analytics | — | ✓ |
| White-glove onboarding & setup | — | ✓ |
List prices as published on kayako.com/pricing/. Totals are worked examples, not quotes.