GumloopBuild AI agents for work
vs
ZendeskAI-powered customer service platform
Comparison · AI Agents · weekly run Nov 3
Gumloop vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gumloop is the stronger AI pick in AI Agents: it has a visibility score of 4.9 versus 4.8 for Zendesk.
Choose Gumloop if…
- You want the brand AI engines rank higher (4.9 vs 4.8)
- You need GDPR coverage
- Flat tiers pricing suits your budget better than per seat
- visual node-based canvas for chaining AI agents
Choose Zendesk if…
- You want a lower entry price ($19 vs $37)
- You need more native integrations (1800+ vs 400+)
- AI answers describe it more positively (34% vs 33% positive)
- You need ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gumloop | Zendesk |
|---|---|---|
| Visibility score | 4.9% | 4.8% |
| Change vs last week | New | New |
| Rank in AI Agents | #24 | #25 |
| Share of voice | 1.6% | 0.9% |
| Mentions this run | 10 | 6 |
| Positive in AI answers | 33% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gumloop 0pp · Zendesk 0pp over 0 weekly runs.
Engine by engine
Gumloop leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
GumloopZendesk
Head to head in AI answers
0 engine answers name both brands
0Gumloop ranked higher
0Zendesk ranked higher
Features, pricing & fit
| Dimension | Gumloop | Zendesk |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | $37 / mo | $19 per seat / mo |
| Free plan | No · 14-day trial | No |
| Deployment | Cloud-based, with VPC deployment inside a customer's AWS, Azure or Google Cloud environment. | Cloud (SaaS) |
| Integrations | 400+ | 1800+ |
| Compliance | SOC 2 Type II, GDPR | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | Email support, Dedicated Slack support on Enterprise, Gumloop University, Embedded Gumloop Expert on Enterprise | Help Center, Community, Partners |
| Founded | 2023 | 2007 |
| Headquarters | San Francisco, CA | San Francisco, California, United States |
| Employees | 11–50 | 5,000+ |
| Funding | Series B · $70M raised | Take-private (Hellman & Friedman, Permira) |
| Best for | Companies whose non-technical teams want to build their own agents while IT keeps control of access and spend. | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
Zendesk
Support Team$19agent/month paid yearly
Suite Team$55agent/month paid yearly
Suite Professional$115agent/month paid yearly
Suite Enterprise + CopilotCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Gumloop
- visual node-based canvas for chaining AI agents
- web scraping and data extraction capabilities
- 14-day trial offered
- suggested as a starting option for teams without engineering capacity
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Gumloop vs Zendesk”, https://slateindex.ai/compare/gumloop-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.