HappyFoxAI-powered help desk for customer and employee support.
vs
KayakoAI help desk and customer support platform
Comparison · Help Desk · weekly run Nov 3
HappyFox vs Kayako
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
HappyFox is the stronger AI pick in Help Desk: it has a visibility score of 4.1 versus 0 for Kayako.
Choose HappyFox if…
- You want the brand AI engines rank higher (4.1 vs 0)
- Per seat pricing suits your budget better than usage-based
- Strongly recommended as a help desk option
- Annual subscription discount of about 10%
Choose Kayako if…
- You need GDPR coverage
- Usage-based pricing suits your budget better than per seat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | HappyFox | Kayako |
|---|---|---|
| Visibility score | 4.1% | 0% |
| Change vs last week | up+0.5% | no change0% |
| Rank in Help Desk | #15 | #37 |
| Share of voice | 1.5% | 0% |
| Mentions this run | 8 | 0 |
| Positive in AI answers | 11% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
HappyFox +0.49999999999999956pp · Kayako 0pp over 1 weekly runs.
Engine by engine
HappyFox leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
HappyFoxKayako
Head to head in AI answers
0 engine answers name both brands
0HappyFox ranked higher
0Kayako ranked higher
Features, pricing & fit
| Dimension | HappyFox | Kayako |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | $1 per seat / mo | $1 / mo |
| Free plan | No · 14-day trial | No |
| Deployment | Cloud (SaaS) | Cloud |
| Compliance | SOC 2 Type II | SOC 2 Type II, GDPR |
| Support | Guided setup and training by HappyFox specialists, Free managed migration with annual Help Desk plans, Dedicated support for enterprise | Help center, White-glove onboarding, Dedicated success manager |
| Founded | 2012 | 2001 |
| Headquarters | Southlake, Texas, United States | Austin, Texas, United States |
| Employees | 51–200 | 51–200 |
| Funding | Bootstrapped | Acquisition by ESW Capital |
| Best for | Customer, IT, HR and operations support teams that want a configurable help desk with fast implementation. | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one |
Plans side by side
HappyFox
Help Desk$24agent / month, billed annually (starting at)
Contact Center Suite$99agent / month (starting at)
HappyFox CRM$20user / month (starting at)
Service Desk$49agent / month (starting at)
HappyFox AI$14agent / month (starting at)
Autopilot$0.02successful action (as low as)
Assist AI$1user / month (starting at)
Chatbot$0.33resolution
Workflows$199month (starting at)
HappyFox AEO$25month (starting at)
EnterpriseCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
HappyFox
- Strongly recommended as a help desk option
- Annual subscription discount of about 10%
Kayako
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “HappyFox vs Kayako”, https://slateindex.ai/compare/happyfox-vs-kayako, data of Nov 3, 2026. Licence: CC BY 4.0.