Help ScoutThe AI-driven support platform for customer-first brands
vs
MakeAI automation you can visually build and orchestrate in real time.
Comparison · Knowledge Management · weekly run Nov 3
Help Scout vs Make
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Make is the stronger AI pick in Knowledge Management: it has a visibility score of 14.4 versus 2.3 for Help Scout.
Choose Help Scout if…
- You need HIPAA coverage
- Shared inbox with email-like, human feel
- Simple, straightforward support for small teams
- Clean, intuitive interface
Choose Make if…
- You want the brand AI engines rank higher (14.4 vs 2.3)
- You need more native integrations (3500+ vs 100+)
- AI answers describe it more positively (41% vs 38% positive)
- You need GDPR or SOC 3 or ISO 27001 coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Help Scout | Make |
|---|---|---|
| Visibility score | 2.3% | 14.4% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #30 | #7 |
| Share of voice | 1.1% | 3.1% |
| Mentions this run | 5 | 17 |
| Positive in AI answers | 38% | 41% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Help Scout 0pp · Make 0pp over 0 weekly runs.
Engine by engine
Make leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
Help ScoutMake
Head to head in AI answers
0 engine answers name both brands
0Help Scout ranked higher
0Make ranked higher
Features, pricing & fit
| Dimension | Help Scout | Make |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Free; paid from $25 per seat / mo | — |
| Free plan | Yes | — |
| Deployment | Cloud (hosted on AWS) | Cloud, hosted on Amazon AWS |
| Integrations | 100+ | 3500+ |
| Compliance | SOC 2 Type II, HIPAA | GDPR, SOC 2 Type II, SOC 3, ISO 27001 |
| Support | Email, Dedicated onboarding specialist, Strategic account manager | Help center, Community forum, 24/7 support on Enterprise plans, Dedicated support team on Enterprise plans |
| Founded | 2011 | 2012 |
| Headquarters | Boston, MA, United States | Prague, Czech Republic |
| Employees | 201–500 | 201–500 |
| Funding | Series B1 | — |
| Best for | Small businesses, growing companies and non-profits that want simple, multichannel customer support | Teams and organizations deploying AI and automation across the business, from a single department to company-wide. |
Plans side by side
Make
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Help Scout
- Shared inbox with email-like, human feel
- Simple, straightforward support for small teams
- Clean, intuitive interface
- Free plan for small teams
- Free trial with full feature access
- Costs more for extra inboxes and Docs sites
- Free plan limited to 100 contacts per month
Make
- Free tier with 1,000 credits per month
- Transparent pricing with paid plans from $12/month
- Visual, no-code automation between existing apps
- Integrations with more than 3,000 apps
- Built-in AI agents for business workflows
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Help Scout vs Make”, https://slateindex.ai/compare/help-scout-vs-make, data of Nov 3, 2026. Licence: CC BY 4.0.