Helply vs Jira Service Management
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Jira Service Management is the stronger AI pick in Help Desk: it has a visibility score of 21.4 versus 1 for Helply.
Choose Helply if…
- You need SOC 2 Type II or GDPR coverage
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
Choose Jira Service Management if…
- You want the brand AI engines rank higher (21.4 vs 1)
- AI answers describe it more positively (48% vs 0% positive)
- You need SOC 2 or PCI DSS or ISO/IEC 27001 or ISO/IEC 27018 or FedRAMP coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Helply | Jira Service Management |
|---|---|---|
| Visibility score | 1% | 21.4% |
| Change vs last week | no change0% | up+0.4% |
| Rank in Help Desk | #28 | #8 |
| Share of voice | 0.4% | 7.2% |
| Mentions this run | 2 | 37 |
| Positive in AI answers | 0% | 48% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Helply 0pp · Jira Service Management +0.29999999999999716pp over 1 weekly runs.
Engine by engine
Jira Service Management leads on 3 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | Helply | Jira Service Management |
|---|---|---|
| Pricing model | Usage-based | — |
| Entry price | $49 / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud | Cloud; Data Center sales ended March 2026; Atlassian Government Cloud for government customers |
| Integrations | 60+ | — |
| Compliance | SOC 2 Type II, GDPR | SOC 2, PCI DSS, ISO/IEC 27001, ISO/IEC 27018, FedRAMP |
| Founded | 2025 | 2020 |
| Headquarters | Newport, Rhode Island, United States | Sydney, Australia |
| Employees | 11–50 | 5,000+ |
| Best for | SaaS, ecommerce, marketplace and consumer app teams whose support volume is growing faster than their team. | IT and service teams already using Jira and Confluence who need an internal service desk |
Plans side by side
Helply
Jira Service Management
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Helply
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
- Strong adoption among enterprise account executives
- Recommended for Salesforce-centric teams
- No published pricing; custom quote required
Jira Service Management
- Built for engineering, DevOps and development-heavy teams
- Well suited to internal IT support and service desks
- Free for up to 3 agents with SLAs and escalation features
- Connects support tickets with software development and Atlassian tools
- Paid per-agent pricing applies after the free tier
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Helply vs Jira Service Management”, https://slateindex.ai/compare/helply-vs-jira-service-management, data of Nov 3, 2026. Licence: CC BY 4.0.