Helply

The complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action.

Help DeskNewport, Rhode Island, United States11–50 employeesFounded 2025

#28 of 37 in Help Desk1,400 customers (per helply.com)0% positive in AI answers

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Visibility score

0% vs last week

Weekly run · Nov 3

Data collected Nov 3, 2026·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run Nov 9, 2026

Helply ranks #28 of 37 in Help Desk with an AI visibility score of 1 (SlateIndex, Nov 3, 2026).
Helply is most visible on Google AI Mode (2) and least on ChatGPT (0).
AI engines name Helply in 8 of the 60 Help Desk buyer prompts SlateIndex tracks.
intercom.com is the source AI engines cite most in answers about Helply, with 6 citations.

About

Company details for Helply

Helply is a customer support platform that combines a help desk (shared inbox, ticketing, live chat, knowledge base, analytics, customer records and workflows) with AI agents. A Support Agent answers customers across channels, an Assist Agent helps human reps inside tickets, and Background Agents monitor conversations for churn risk, revenue signals, feature requests and knowledge gaps. It is built by the team behind Groove, and pricing gives unlimited users with AI work billed in credits. It ranks #28 of 37 in Help Desk on SlateIndex and has a visibility score of 1 in the latest weekly run.

Founded in 2025 and headquartered in Newport, Rhode Island, United States, the company employs 11–50 people. Its differentiator: unlimited users on every plan, with billing only for AI work in credits.

Website: helply.com
Categories: Help Desk, Sales Engagement
Company size: 11–50 employees
Headquarters: Newport, Rhode Island, United States
Founded: 2025
Company type: Private
Customers: 1,400 · per helply.com/about
Pricing: $49 / mo · usage-based
Free trial: 14-day free trial
Deployment: Cloud
Integrations: 60+ native
Compliance: SOC 2 Type II, GDPR

LinkedIn · linkedin.com/company/usehelply

Read from linkedin.com, helply.com · refreshed Nov 2, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score

across Help Desk answers, weighted by position

ChatGPT0%

AI Mode2%

Perplexity0.9%

Change

vs last week’s run

Category rank

#28 of 37

in Help Desk

Mentions

in this week’s run

Share of voice

0.4%

of AI mentions in Help Desk

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now1%

30-day changeno change0pp

High · low1% · 1%

Rank#24 → #28

Compare in

Helply gained 0 points over 1 weekly run in Help Desk. Freshworks leads the category at 61.5%.

Media

Website and product screenshots for Helply

All media

Home page

Pricing page

AI mentions & citations

Recent answers that name Helply

All prompts

Alternatives to the most popular help desk platform

Groove — Best budget-friendly alternative.

Google AI Mode · run of Nov 3

Products & features

What Helply sells

Help Desk

Shared inbox and ticketing with views, routing, custom fields, SLAs and collision detection.

Support Agent

AI agent that resolves customer issues end to end across channels and hands off to humans when needed.

Assist Agent

AI teammate that investigates, summarizes and drafts replies inside tickets.

Background Agents

Churn, Knowledge, Revenue, Feature Request and Insights agents that monitor conversations, plus custom agents.

Strengths engines cite

Budget-friendly alternative
Native Salesforce integration
Strong Forrester Leader evaluation
Strong adoption among enterprise account executives
Recommended for Salesforce-centric teams

Target market & buyers

B2B software and B2C, ecommerce, and marketplace support teams.

Notable customers include Sender.net, Covidence, Proposify, StaffTraveler, Kameleo, Pipedream, Supergiant Games.

Industry	Primary use case
Research / Healthtech	Automating routine researcher support with human-in-the-loop escalation (Covidence).
Cybersecurity	Resolving code-level technical tickets with root-cause investigation (Kameleo).
Marketing software	Replacing a shared inbox and surfacing revenue signals (Sender.net).

Competitive landscape

How Helply compares with its top three alternatives

All alternatives

Helply most often appears alongside HubSpot, Outreach, Salesloft in AI answers.

vsHelply vs HubSpot1% vs 73.1% visibility · HubSpot leadsFull comparison vsHelply vs Outreach1% vs 55.1% visibility · Outreach leadsFull comparison vsHelply vs Salesloft1% vs 51.2% visibility · Salesloft leadsFull comparison

Brand	Visibility	Share of voice	vs last week	Starting price
Helply	1%	0.4%	no change0%	$49 / mo
HubSpot	73.1%	13.1%	New	Free plan
Outreach	55.1%	10.1%	down−20.3%	Contact sales
Salesloft	51.2%	10.1%	up+1.4%	Pricing not available
Apollo	51%	9.4%	down−2.8%	Free plan