HelplyThe complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action.
vs
HubSpotThe agentic customer platform to scale your business.
Comparison · Help Desk · weekly run Nov 3
Helply vs HubSpot
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
HubSpot is the stronger AI pick in Help Desk: it has a visibility score of 26.5 versus 1 for Helply, and ranks ahead in 100% of the answers that name both.
Choose Helply if…
- You need GDPR coverage
- Usage-based pricing suits your budget better than per seat
- Budget-friendly alternative
- Native Salesforce integration
Choose HubSpot if…
- You want the brand AI engines rank higher (26.5 vs 1)
- You want a free plan to start
- You need more native integrations (2000+ vs 60+)
- AI answers describe it more positively (35% vs 0% positive)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Helply | HubSpot |
|---|---|---|
| Visibility score | 1% | 26.5% |
| Change vs last week | no change0% | up+1.9% |
| Rank in Help Desk | #28 | #6 |
| Share of voice | 0.4% | 7.2% |
| Mentions this run | 2 | 36 |
| Positive in AI answers | 0% | 35% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Helply 0pp · HubSpot +1.8000000000000007pp over 1 weekly runs.
Engine by engine
HubSpot leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
HelplyHubSpot
Head to head in AI answers
2 engine answers name both brands
0Helply ranked higher
2HubSpot ranked higher
| Prompt | Engine | Helply | HubSpot |
|---|---|---|---|
| Top help desk platform options for B2B SaaS companies | Perplexity | #11 | #8 |
| Alternatives to the most popular help desk platform | AI Mode | #4 | #2 |
Features, pricing & fit
| Dimension | Helply | HubSpot |
|---|---|---|
| Pricing model | Usage-based | Per seat |
| Entry price | $49 / mo | Free; paid from $7 per seat / mo |
| Free plan | No · 14-day trial | Yes |
| Onboarding fee | — | $3,000 |
| Deployment | Cloud | Cloud |
| Integrations | 60+ | 2000+ |
| Compliance | SOC 2 Type II, GDPR | SOC 2 Type II, SOC 3 |
| Support | — | Phone |
| Founded | 2025 | 2006 |
| Headquarters | Newport, Rhode Island, United States | Cambridge, Massachusetts, United States |
| Employees | 11–50 | 5,000+ |
| Funding | — | Corporate round |
| Best for | SaaS, ecommerce, marketplace and consumer app teams whose support volume is growing faster than their team. | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. |
Plans side by side
Helply
Credits$49month (500 credits block; larger blocks priced higher)
EnterpriseCustom
HubSpot
Free$0month
Starter$7month per seat (promotional, new customers; $20/mo/seat standard)
Professional$800month, includes 3 Core Seats (annual commitment; $890/mo)
Enterprise$3,600month, includes 5 Core Seats
Pros and cons
Themes from the AI answers that mention each brand
Helply
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
- Strong adoption among enterprise account executives
- Recommended for Salesforce-centric teams
- No published pricing; custom quote required
HubSpot
- intuitive, user-friendly interface
- generous free tier
- all-in-one CRM and marketing platform
- tight CRM integration for live chat and service
- good fit for startups and small businesses
- higher-tier costs and onboarding fees
- higher month-to-month pricing than annual plans
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Helply vs HubSpot”, https://slateindex.ai/compare/helply-vs-hubspot, data of Nov 3, 2026. Licence: CC BY 4.0.