HelplyThe complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action.
vs
SalesforceThe #1 AI CRM
Comparison · Help Desk · weekly run Nov 3
Helply vs Salesforce
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Salesforce is the stronger AI pick in Help Desk: it has a visibility score of 22.9 versus 1 for Helply.
Choose Helply if…
- You need SOC 2 Type II or GDPR coverage
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
Choose Salesforce if…
- You want the brand AI engines rank higher (22.9 vs 1)
- AI answers describe it more positively (21% vs 0% positive)
- You need ISO 27001:2022 or ISO 27017 or ISO 27018 or SOC 1 or SOC 2 or SOC 3 or HITRUST coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Helply | Salesforce |
|---|---|---|
| Visibility score | 1% | 22.9% |
| Change vs last week | no change0% | down−0.6% |
| Rank in Help Desk | #28 | #7 |
| Share of voice | 0.4% | 6.6% |
| Mentions this run | 2 | 34 |
| Positive in AI answers | 0% | 21% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Helply 0pp · Salesforce −0.6000000000000014pp over 1 weekly runs.
Engine by engine
Salesforce leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
HelplySalesforce
Head to head in AI answers
0 engine answers name both brands
0Helply ranked higher
0Salesforce ranked higher
Features, pricing & fit
| Dimension | Helply | Salesforce |
|---|---|---|
| Pricing model | Usage-based | — |
| Entry price | $49 / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud | Cloud (SaaS) |
| Integrations | 60+ | — |
| Compliance | SOC 2 Type II, GDPR | ISO 27001:2022, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3, HITRUST |
| Support | — | Phone, Trailblazer Community, Success Plans, Trailhead training |
| Founded | 2025 | 1999 |
| Headquarters | Newport, Rhode Island, United States | San Francisco, California |
| Employees | 11–50 | 5,000+ |
| Best for | SaaS, ecommerce, marketplace and consumer app teams whose support volume is growing faster than their team. | Businesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform |
Plans side by side
Helply
Credits$49month (500 credits block; larger blocks priced higher)
EnterpriseCustom
Salesforce
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Helply
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
- Strong adoption among enterprise account executives
- Recommended for Salesforce-centric teams
- No published pricing; custom quote required
Salesforce
- Powerful reporting, automation and customisation
- Market leader and gold standard CRM
- Deep ecosystem and strong CRM integrations
- Built for large enterprises and scaling
- Free trial to test its features
- Requires a dedicated administrator to manage
- High enterprise pricing
- Heavy, slow implementation that suits large budgets
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Helply vs Salesforce”, https://slateindex.ai/compare/helply-vs-salesforce, data of Nov 3, 2026. Licence: CC BY 4.0.