IBM Maximo vs Service Fusion
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Service Fusion is the stronger AI pick in Field Service Management: it has a visibility score of 11.5 versus 0.3 for IBM Maximo.
Choose IBM Maximo if…
- You need ISO 27001 coverage
Choose Service Fusion if…
- You want the brand AI engines rank higher (11.5 vs 0.3)
- AI answers describe it more positively (29% vs 0% positive)
- avoids per-user fees for multi-technician teams
- strong for HVAC and plumbing field service
AI visibility side by side
Latest weekly run · Nov 3
| Metric | IBM Maximo | Service Fusion |
|---|---|---|
| Visibility score | 0.3% | 11.5% |
| Change vs last week | New | New |
| Rank in Field Service Management | #36 | #10 |
| Share of voice | 0.2% | 3.7% |
| Mentions this run | 1 | 20 |
| Positive in AI answers | 0% | 29% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
IBM Maximo 0pp · Service Fusion 0pp over 0 weekly runs.
Engine by engine
Service Fusion leads on 3 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | IBM Maximo | Service Fusion |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | $208 / mo |
| Free plan | — | No |
| Deployment | SaaS on IBM Cloud; MAS 9.x also runs on Red Hat OpenShift | — |
| Compliance | ISO 27001 | — |
| Support | — | Phone, Email, Live chat, Knowledge base |
| Headquarters | Armonk, NY | — |
| Employees | 5,000+ | — |
| Funding | — | Debt financing (Saratoga Partners) · $10M raised |
| Best for | — | Service contractors and field service businesses such as HVAC, plumbing, electrical, locksmith and garage door companies. |
Plans side by side
IBM Maximo
Pricing not available.
Service Fusion
Pros and cons
Themes from the AI answers that mention each brand
IBM Maximo
Profile in progress.
Service Fusion
- avoids per-user fees for multi-technician teams
- strong for HVAC and plumbing field service
- covers dispatching, scheduling and field operations
- proportionate choice for growing 5–20-technician companies
- generally requires contacting sales for pricing
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “IBM Maximo vs Service Fusion”, https://slateindex.ai/compare/ibm-maximo-vs-service-fusion, data of Nov 3, 2026. Licence: CC BY 4.0.