Jira Service Management vs Kayako
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Jira Service Management is the stronger AI pick in Help Desk: it has a visibility score of 21.4 versus 0 for Kayako.
Choose Jira Service Management if…
- You want the brand AI engines rank higher (21.4 vs 0)
- You need SOC 2 or PCI DSS or ISO/IEC 27001 or ISO/IEC 27018 or FedRAMP coverage
- You prefer a larger, established vendor (5,000+ employees)
- Built for engineering, DevOps and development-heavy teams
Choose Kayako if…
- You need SOC 2 Type II or GDPR coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Jira Service Management | Kayako |
|---|---|---|
| Visibility score | 21.4% | 0% |
| Change vs last week | up+0.4% | no change0% |
| Rank in Help Desk | #8 | #37 |
| Share of voice | 7.2% | 0% |
| Mentions this run | 37 | 0 |
| Positive in AI answers | 48% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Jira Service Management +0.29999999999999716pp · Kayako 0pp over 1 weekly runs.
Engine by engine
Jira Service Management leads on 3 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | Jira Service Management | Kayako |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | $1 / mo |
| Free plan | — | No |
| Deployment | Cloud; Data Center sales ended March 2026; Atlassian Government Cloud for government customers | Cloud |
| Compliance | SOC 2, PCI DSS, ISO/IEC 27001, ISO/IEC 27018, FedRAMP | SOC 2 Type II, GDPR |
| Support | — | Help center, White-glove onboarding, Dedicated success manager |
| Founded | 2020 | 2001 |
| Headquarters | Sydney, Australia | Austin, Texas, United States |
| Employees | 5,000+ | 51–200 |
| Funding | — | Acquisition by ESW Capital |
| Best for | IT and service teams already using Jira and Confluence who need an internal service desk | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one |
Plans side by side
Jira Service Management
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Jira Service Management
- Built for engineering, DevOps and development-heavy teams
- Well suited to internal IT support and service desks
- Free for up to 3 agents with SLAs and escalation features
- Connects support tickets with software development and Atlassian tools
- Paid per-agent pricing applies after the free tier
Kayako
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Jira Service Management vs Kayako”, https://slateindex.ai/compare/jira-service-management-vs-kayako, data of Nov 3, 2026. Licence: CC BY 4.0.