KayakoAI help desk and customer support platform
vs
SalesforceThe #1 AI CRM
Comparison · Help Desk · weekly run Nov 3
Kayako vs Salesforce
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Salesforce is the stronger AI pick in Help Desk: it has a visibility score of 22.9 versus 0 for Kayako.
Choose Kayako if…
- You need SOC 2 Type II or GDPR coverage
Choose Salesforce if…
- You want the brand AI engines rank higher (22.9 vs 0)
- You need ISO 27001:2022 or ISO 27017 or ISO 27018 or SOC 1 or SOC 2 or SOC 3 or HITRUST coverage
- You prefer a larger, established vendor (5,000+ employees)
- Powerful reporting, automation and customisation
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Kayako | Salesforce |
|---|---|---|
| Visibility score | 0% | 22.9% |
| Change vs last week | no change0% | down−0.6% |
| Rank in Help Desk | #37 | #7 |
| Share of voice | 0% | 6.6% |
| Mentions this run | 0 | 34 |
| Positive in AI answers | — | 21% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Kayako 0pp · Salesforce −0.6000000000000014pp over 1 weekly runs.
Engine by engine
Salesforce leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
KayakoSalesforce
Head to head in AI answers
0 engine answers name both brands
0Kayako ranked higher
0Salesforce ranked higher
Features, pricing & fit
| Dimension | Kayako | Salesforce |
|---|---|---|
| Pricing model | Usage-based | — |
| Entry price | $1 / mo | — |
| Free plan | No | — |
| Deployment | Cloud | Cloud (SaaS) |
| Compliance | SOC 2 Type II, GDPR | ISO 27001:2022, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3, HITRUST |
| Support | Help center, White-glove onboarding, Dedicated success manager | Phone, Trailblazer Community, Success Plans, Trailhead training |
| Founded | 2001 | 1999 |
| Headquarters | Austin, Texas, United States | San Francisco, California |
| Employees | 51–200 | 5,000+ |
| Funding | Acquisition by ESW Capital | — |
| Best for | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one | Businesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform |
Plans side by side
Salesforce
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Kayako
Profile in progress.
Salesforce
- Powerful reporting, automation and customisation
- Market leader and gold standard CRM
- Deep ecosystem and strong CRM integrations
- Built for large enterprises and scaling
- Free trial to test its features
- Requires a dedicated administrator to manage
- High enterprise pricing
- Heavy, slow implementation that suits large budgets
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Kayako vs Salesforce”, https://slateindex.ai/compare/kayako-vs-salesforce, data of Nov 3, 2026. Licence: CC BY 4.0.