monday.com vs Zendesk

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

monday.com is the stronger AI pick in CRM: it has a visibility score of 10.1 versus 7.1 for Zendesk, and ranks ahead in 83% of the answers that name both.

Choose monday.com if…

You want the brand AI engines rank higher (10.1 vs 7.1)
You want a free plan to start
You need SOC 1 Type II or SOC 3 or ISO/IEC 27001:2022 or ISO/IEC 27018:2019 or ISO/IEC 27017:2015 or ISO/IEC 27032:2023 or ISO/IEC 27701:2019 or CSA STAR or TX-RAMP coverage
Highly customizable visual boards and workspace

Choose Zendesk if…

You need more native integrations (1800+ vs 850+)
AI answers describe it more positively (34% vs 33% positive)
You need ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
You prefer a larger, established vendor (5,000+ employees)

AI visibility side by side

Latest weekly run · Nov 3

Metric	monday.com	Zendesk
Visibility score	10.1%	7.1%
Change vs last week	down−2.3%	down−0.2%
Rank in CRM	#7	#11
Share of voice	4%	2.8%
Mentions this run	18	13
Positive in AI answers	33%	34%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

monday.com −2.200000000000001pp · Zendesk −0.20000000000000018pp over 1 weekly runs.

Engine by engine

monday.com leads on 3 of 3 engines

ChatGPT

6.9%

AI Mode

12.2%

7.4%

Perplexity

11.1%

monday.comZendesk

Head to head in AI answers

6 engine answers name both brands

5monday.com ranked higher

1Zendesk ranked higher

Prompt	Engine	monday.com	Zendesk
What are the best CRM tools in 2026?	Perplexity	#5	#11
Alternatives to the most popular CRM	ChatGPT	#7	#10
Which CRM vendors do analysts recommend?	ChatGPT	#10	#13
Which CRM tools offer annual discounts?	Perplexity	#2	#15
Official website of the top CRM vendors	ChatGPT	#12	#9
Official website of the top CRM vendors	Perplexity	#9	#10

Features, pricing & fit

Dimension	monday.com	Zendesk
Pricing model	Per seat	Per seat
Entry price	Free; paid from $9 per seat / mo	$19 per seat / mo
Free plan	Yes	No
Deployment	Cloud	Cloud (SaaS)
Integrations	850+	1800+
Compliance	SOC 1 Type II, SOC 2 Type II, SOC 3, ISO/IEC 27001:2022, ISO/IEC 27018:2019, ISO/IEC 27017:2015, ISO/IEC 27032:2023, ISO/IEC 27701:2019, CSA STAR, TX-RAMP	SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus
Support	Help center, 24/7 support, Enterprise onboarding and training, Webinars	Help Center, Community, Partners
Founded	2012	2007
Headquarters	Tel Aviv, Israel	San Francisco, California, United States
Employees	1,001–5,000	5,000+
Funding	Post-IPO Equity · $235M raised	Take-private (Hellman & Friedman, Permira)
Best for	Teams that want their CRM on the same platform as their project and delivery work	Support teams from startups to enterprises that need omnichannel ticketing with AI automation