Moveworks vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Moveworks is the stronger AI pick in AI Agents: it has a visibility score of 6.5 versus 4.8 for Zendesk, and ranks ahead in 0% of the answers that name both.
Choose Moveworks if…
- You want the brand AI engines rank higher (6.5 vs 4.8)
- You need ISO/IEC 42001 or ISO/IEC 27001:2013 or ISO/IEC 27017:2015 or ISO/IEC 27018:2019 or ISO/IEC 27701:2019 or SOC 2 Type 2 or CSA STAR Level 2 or GDPR or CCPA or HIPAA or FedRAMP coverage
Choose Zendesk if…
- You need more native integrations (1800+ vs 50+)
- AI answers describe it more positively (34% vs 33% positive)
- You need SOC 2 Type II or ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
- Industry leader in omnichannel customer support
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Moveworks | Zendesk |
|---|---|---|
| Visibility score | 6.5% | 4.8% |
| Change vs last week | New | New |
| Rank in AI Agents | #19 | #25 |
| Share of voice | 1.4% | 0.9% |
| Mentions this run | 9 | 6 |
| Positive in AI answers | 33% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Moveworks 0pp · Zendesk 0pp over 0 weekly runs.
Engine by engine
Moveworks leads on 2 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Moveworks | Zendesk |
|---|---|---|---|
| What should an AI agent platform integrate with? | Perplexity | #5 | #2 |
Features, pricing & fit
| Dimension | Moveworks | Zendesk |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $19 per seat / mo |
| Free plan | — | No |
| Deployment | Cloud SaaS, not on-prem, hosted on AWS in multiple regions. | Cloud (SaaS) |
| Integrations | 50+ | 1800+ |
| Compliance | ISO/IEC 42001, ISO/IEC 27001:2013, ISO/IEC 27017:2015, ISO/IEC 27018:2019, ISO/IEC 27701:2019, SOC 2 Type 2, CSA STAR Level 2, GDPR, CCPA, HIPAA, FedRAMP | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | — | Help Center, Community, Partners |
| Founded | 2016 | 2007 |
| Headquarters | — | San Francisco, California, United States |
| Employees | — | 5,000+ |
| Funding | Series C · $315M raised | Take-private (Hellman & Friedman, Permira) |
| Best for | Large enterprises that want one AI front door for employees across IT, HR and other business applications, including ServiceNow customers. | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
Moveworks
Pricing not available.
Zendesk
Pros and cons
Themes from the AI answers that mention each brand
Moveworks
Profile in progress.
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Moveworks vs Zendesk”, https://slateindex.ai/compare/moveworks-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.