Plain vs Pylon

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Pylon is the stronger AI pick in Help Desk: it has a visibility score of 2.7 versus 1.5 for Plain, and ranks ahead in 100% of the answers that name both.

Choose Plain if…

You want a lower entry price ($45 vs $89)
Recommended in B2B SaaS support shortlists
Strong fit for modern, Slack-connected developer-centric support
Suited to B2B teams depending on customer interaction style

Choose Pylon if…

You want the brand AI engines rank higher (2.7 vs 1.5)
AI answers describe it more positively (33% vs 20% positive)
You need ISO/IEC 27001:2022 coverage
You prefer a larger, established vendor (51–200 employees)

AI visibility side by side

Latest weekly run · Nov 3

Metric	Plain	Pylon
Visibility score	1.5%	2.7%
Change vs last week	down−0.8%	down−0.9%
Rank in Help Desk	#24	#18
Share of voice	0.4%	0.8%
Mentions this run	2	4
Positive in AI answers	20%	33%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Plain −0.7999999999999998pp · Pylon −0.8999999999999999pp over 1 weekly runs.

Engine by engine

Pylon leads on 3 of 3 engines

ChatGPT

1.3%

AI Mode

1.3%

Perplexity

3.1%

4.8%

PlainPylon

Head to head in AI answers

2 engine answers name both brands

0Plain ranked higher

2Pylon ranked higher

Prompt	Engine	Plain	Pylon
Top help desk platform options for B2B SaaS companies	ChatGPT	#6	#4
Top help desk platform options for B2B SaaS companies	Perplexity	#2	#1

Features, pricing & fit

Dimension	Plain	Pylon
Pricing model	Per seat	Per seat
Entry price	$45 per seat / mo	$89 per seat / mo
Free plan	No · 7-day trial	No
Deployment	Cloud (AWS eu-west-2, London)	Cloud (AWS, US or EU hosting)
Compliance	SOC 2 Type II, HIPAA, GDPR	SOC 2 Type II, ISO/IEC 27001:2022, GDPR, HIPAA
Support	Help Center, Dedicated customer success manager (Frontier), White glove onboarding (Frontier), Community	Onboarding, Dedicated CSM, Priority support SLAs, Help Center
Founded	2020	2022
Headquarters	London, United Kingdom	San Francisco, CA, United States
Employees	11–50	51–200
Funding	Series A · $21M raised	Series B · $51M raised
Best for	Fast-growing B2B and developer-tools companies that support customers in Slack, Teams, Discord and email	B2B support teams handling customers over Slack Connect, Teams and other shared channels