Plain pricing 2026: plans and costs
Quick pricing summary
- Foundation: $45 user/month, billed annually
- Horizon: $99 user/month, billed annually
- Frontier: Custom (custom, billed annually)
- Annual billing: saves 20% vs monthly
- Worth noting: Foundation is $55/user/month without annual billing (20% saving annually). 7-day free trial, no credit card required. Startup program offers 50% off. Plan availability for some matrix features inferred from plan feature lists.
Plans
Foundation
$45 user/month, billed annually
- 1,000 credits / month
- Sidekick Agent
- Customer Agent
- AI workflows
- Slack, email, in-app channels
- Linear, Jira integrations
- Help Center, Knowledge Base
- Up to 5 member seats
Horizon
$99 user/month, billed annually
- 2,500 credits / month
- Microsoft Teams
- SLAs and Business hours
- Escalation paths
- CRM integrations
- Reporting themes
- AI suggested responses
- Minimum 3, up to 10 member seats
Frontier
Custom custom, billed annually
- Custom credits
- Multiple workspaces
- Custom contracting
- Advanced security
- SSO and SCIM
- HIPAA
- White glove onboarding
- Dedicated customer success manager
What you get on each plan
| Feature | Foundation | Horizon | Frontier |
|---|---|---|---|
| Member seats | Up to 5 | Minimum 3, up to 10 | Custom |
| Viewer seats | Unlimited | Unlimited | Unlimited |
| Credits included | 1,000/month | 2,500/month | Custom |
| Customer Agent | 100 credits/resolution | 100 credits/resolution | 100 credits/resolution |
| Workflows | Unlimited | Unlimited | Unlimited |
| Slack | 25 channels | Unlimited | Unlimited |
| 2 addresses | 10 addresses | 25 addresses | |
| Knowledge Base | 1 | Unlimited | Unlimited |
| Customer inbox | 1 | Unlimited | Unlimited |
| Microsoft Teams | — | ✓ | ✓ |
| Business hours | 1 schedule | Unlimited | Unlimited |
| SLAs | — | ✓ | ✓ |
| Escalation paths | — | ✓ | ✓ |
| Reporting history | 7 days | All time | All time |
| CRM sync (HubSpot, Attio, Salesforce) | — | ✓ | ✓ |
| HIPAA | — | — | ✓ |
| SSO and SCIM | — | — | ✓ |
| Multiple workspaces | — | — | ✓ |
| Custom contracting | — | — | ✓ |
Hidden costs & add-ons
| Cost driver | Price | When it applies |
|---|---|---|
| +1,000 credits | $10.00 | All plans |
| +2,000 credits | $20.00 | All plans |
| +5,000 credits | $50.00 | All plans |
| +10,000 credits | $100.00 | All plans |
Plain pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| Plain | $45 per seat / mo | No · 7-day trial | Per seat | — | |
| HubSpot | Free; paid from $7 per seat / mo | Yes | Per seat | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. | Compare → |
| Freshworks | — | — | — | — | Compare → |
| Zendesk | $19 per seat / mo | No | Per seat | Support teams from startups to enterprises that need omnichannel ticketing with AI automation | Compare → |
| Intercom | $29 per seat / mo | No · 14-day trial | Per seat | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system | Compare → |
List prices as published on www.plain.com/pricing. Totals are worked examples, not quotes.