Pylon pricing 2026: plans and costs
Quick pricing summary
- Professional: $89 seat/month, billed annually
- Advanced: $139 seat/month, billed annually
- Enterprise: Custom (custom quote)
- Worth noting: Seat prices are on annual contracts; AI agentic features require credits (minimum commitment 5,000 credits, discount for upfront commitment). Minimum seat count for new customers. Free trials offered via sales (length not stated). Viewer seats available.
Plans
Professional
$89 seat/month, billed annually
- Viewer seats
- Core support
- Out-of-the-box Analytics
- Automations
- Skills
- Broadcasts
- MCP
- API
- Integrations
Advanced
$139 seat/month, billed annually
- Everything in Professional
- RBAC
- Customer portal
- Custom reporting
- Data warehouse
- SAML SSO (add on)
Enterprise
Custom custom quote
- Everything in Advanced
- MSA
- SAML SSO
What you get on each plan
| Feature | Professional | Advanced | Enterprise |
|---|---|---|---|
| AI trigger conditions | 10 included | ✓ | ✓ |
| Custom objects | — | ✓ | ✓ |
| Issue field autofill | 2 included | ✓ | ✓ |
| AI reports | — | ✓ | ✓ |
| Issue auto-translation | — | ✓ | ✓ |
| Phone support | Add-on | Add-on | Add-on |
| Microsoft Teams support | — | ✓ | ✓ |
| Google Chat support | — | ✓ | ✓ |
| Skill-based routing | — | ✓ | ✓ |
| Team SLAs | — | ✓ | ✓ |
| Knowledge base auto-translation | 2 languages | ✓ | ✓ |
| Multiple knowledge bases | — | ✓ | ✓ |
| Customer portal | — | ✓ | ✓ |
| Multiple chat widgets | — | ✓ | ✓ |
| Custom dashboards and charts | — | ✓ | ✓ |
| Warehouse Export | — | ✓ | ✓ |
| Custom surveys | — | ✓ | ✓ |
| Feature request capture (AI) | — | ✓ | ✓ |
| Custom roles | — | ✓ | ✓ |
| SAML SSO | — | Add-on ($125/mo) | ✓ |
| Audit logs | — | ✓ | ✓ |
| HIPAA support | — | ✓ | ✓ |
| SCIM provisioning | — | — | ✓ |
| Sandbox Environment | — | — | ✓ |
| Dedicated CSM | — | ✓ | ✓ |
Hidden costs & add-ons
| Cost driver | Price | When it applies |
|---|---|---|
| Account Intelligence | $10 per customer account/month | All plans; minimum 50 customer accounts |
| Phone | $35 per seat/month | All plans |
| SAML SSO | $125/month | Advanced (included in Enterprise) |
| AI credits | Custom quote; minimum 5,000 credits | All plans (agentic features) |
Pylon pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| Pylon | $89 per seat / mo | No | Per seat | — | |
| HubSpot | Free; paid from $7 per seat / mo | Yes | Per seat | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. | Compare → |
| Zendesk | $19 per seat / mo | No | Per seat | Support teams from startups to enterprises that need omnichannel ticketing with AI automation | Compare → |
| Intercom | $29 per seat / mo | No · 14-day trial | Per seat | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system | Compare → |
| Help Scout | Free; paid from $25 per seat / mo | Yes | Per seat | Small businesses, growing companies and non-profits that want simple, multichannel customer support | Compare → |
List prices as published on www.usepylon.com/pricing. Totals are worked examples, not quotes.