RasaBuild agents your company brags about
vs
ZendeskAI-powered customer service platform
Comparison · AI Agents · weekly run Nov 3
Rasa vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zendesk is the stronger AI pick in AI Agents: it has a visibility score of 4.8 versus 2.4 for Rasa.
Choose Rasa if…
- You want a free plan to start
- You need a self-hosted or on-premises option
- Flat tiers pricing suits your budget better than per seat
Choose Zendesk if…
- You want the brand AI engines rank higher (4.8 vs 2.4)
- You need SOC 2 Type II or ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
- You prefer a larger, established vendor (5,000+ employees)
- Per seat pricing suits your budget better than flat tiers
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Rasa | Zendesk |
|---|---|---|
| Visibility score | 2.4% | 4.8% |
| Change vs last week | New | New |
| Rank in AI Agents | #36 | #25 |
| Share of voice | 0.4% | 0.9% |
| Mentions this run | 3 | 6 |
| Positive in AI answers | — | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Rasa 0pp · Zendesk 0pp over 0 weekly runs.
Engine by engine
Zendesk leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
RasaZendesk
Head to head in AI answers
0 engine answers name both brands
0Rasa ranked higher
0Zendesk ranked higher
Features, pricing & fit
| Dimension | Rasa | Zendesk |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | Contact sales | $19 per seat / mo |
| Free plan | Yes | No |
| Deployment | Self-managed on-premises or private cloud, or managed service | Cloud (SaaS) |
| Integrations | — | 1800+ |
| Compliance | — | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | Free community support in the forum, Basic support via online portal with best-effort response during business hours, Premium Support with 24/7/365 response, Customer Success Manager and business reviews | Help Center, Community, Partners |
| Founded | 2016 | 2007 |
| Headquarters | San Francisco, CA, United States | San Francisco, California, United States |
| Employees | 51–200 | 5,000+ |
| Funding | Series C · $70M raised | Take-private (Hellman & Friedman, Permira) |
| Best for | Product teams in regulated enterprises that want engineers and business teams to build customer-facing AI agents on one codebase | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
Zendesk
Support Team$19agent/month paid yearly
Suite Team$55agent/month paid yearly
Suite Professional$115agent/month paid yearly
Suite Enterprise + CopilotCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Rasa
Profile in progress.
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Rasa vs Zendesk”, https://slateindex.ai/compare/rasa-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.