ServiceNow vs Workato
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ServiceNow is the stronger AI pick in AI Agents: it has a visibility score of 9.3 versus 1.9 for Workato, and ranks ahead in 100% of the answers that name both.
Choose ServiceNow if…
- You want the brand AI engines rank higher (9.3 vs 1.9)
- AI answers describe it more positively (36% vs 17% positive)
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or ISO/IEC 27701 or ISO 9001 or ISO 22301 or SOC 2 Type II or FedRAMP High P-ATO coverage
- You prefer a larger, established vendor (5,000+ employees)
Choose Workato if…
- You need a self-hosted or on-premises option
- You need SOC 2 or HIPAA or GDPR or ISO 27001 coverage
- Rated Exemplary by ISG
- Strong enterprise governance
AI visibility side by side
Latest weekly run · Nov 3
| Metric | ServiceNow | Workato |
|---|---|---|
| Visibility score | 9.3% | 1.9% |
| Change vs last week | New | New |
| Rank in AI Agents | #14 | #44 |
| Share of voice | 2.5% | 0.8% |
| Mentions this run | 16 | 6 |
| Positive in AI answers | 36% | 17% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
ServiceNow 0pp · Workato 0pp over 0 weekly runs.
Engine by engine
ServiceNow leads on 3 of 3 engines
Head to head in AI answers
3 engine answers name both brands
| Prompt | Engine | ServiceNow | Workato |
|---|---|---|---|
| What should an AI agent platform integrate with? | ChatGPT | #5 | #16 |
| Which AI Agents vendors do analysts recommend? | Perplexity | #8 | #13 |
| Official website of the top AI agent platform vendors | ChatGPT | #10 | #26 |
Features, pricing & fit
| Dimension | ServiceNow | Workato |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | Free; paid from $100 / mo |
| Free plan | — | Yes |
| Deployment | Cloud | Cloud-hosted, with on-premises gateways for on-premises applications and databases, Virtual Private Workato as an add-on, and multi-region options on Enterprise |
| Integrations | — | 1200+ |
| Compliance | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO 9001, ISO 22301, ISO/IEC 42001, SOC 2 Type II, FedRAMP High P-ATO | SOC 2, HIPAA, GDPR, ISO 27001, ISO/IEC 42001 |
| Support | — | Live chat, documentation and community resources on Free and Pro, Priority support and dedicated success options on Enterprise, 24/7 product support and SLAs on Enterprise |
| Founded | 2004 | 2013 |
| Headquarters | Santa Clara, CA | Palo Alto, California, United States |
| Employees | 5,000+ | 1,001–5,000 |
| Funding | IPO | Series D · $420M raised |
| Best for | — | Teams and enterprises that need to connect AI agents to business systems, from small teams starting on the Free and Pro plans to large organizations on Enterprise |
Plans side by side
ServiceNow
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
ServiceNow
- Dominant enterprise leader in IT service management
- Strong workflow automation and low-code app development
- Connects customer service, IT and field operations
- Strong out-of-the-box integrations with major CRMs
- Ranked highly by analysts and G2
- Long implementation times
Workato
- Rated Exemplary by ISG
- Strong enterprise governance
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “ServiceNow vs Workato”, https://slateindex.ai/compare/servicenow-vs-workato, data of Nov 3, 2026. Licence: CC BY 4.0.