UiPathBusiness orchestration and automation for AI agents, robots, and people

ZendeskAI-powered customer service platform

Comparison · AI Agents · weekly run Nov 3

UiPath vs Zendesk

Which one do AI engines recommend, and how do they differ on price, fit and features?

Track both brands

The short answer

Zendesk is the stronger AI pick in AI Agents: it has a visibility score of 4.8 versus 3.5 for UiPath.

Choose UiPath if…

You want a free plan to start
AI answers describe it more positively (38% vs 34% positive)
You need a self-hosted or on-premises option
You need SOC 1 Type 2 or SOC 2 Type 2 or ISO/IEC 42001:2023 or ISO/IEC 27001:2022 or ISO/IEC 27017 or ISO/IEC 27018 or ISO 9001:2015 or HITRUST or HIPAA or C5 coverage

Choose Zendesk if…

You want the brand AI engines rank higher (4.8 vs 3.5)
You want a lower entry price ($19 vs $25)
You need SOC 2 Type II or ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
You prefer a larger, established vendor (5,000+ employees)

AI visibility side by side

Latest weekly run · Nov 3

Metric	UiPath	Zendesk
Visibility score	3.5%	4.8%
Change vs last week	New	New
Rank in AI Agents	#28	#25
Share of voice	1.3%	0.9%
Mentions this run	9	6
Positive in AI answers	38%	34%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

UiPath 0pp · Zendesk 0pp over 0 weekly runs.

Engine by engine

Zendesk leads on 2 of 3 engines

ChatGPT

6.5%

5.7%

AI Mode

1.1%

4.6%

Perplexity

2.8%

4.1%

UiPathZendesk

Head to head in AI answers

0 engine answers name both brands

0UiPath ranked higher

0Zendesk ranked higher

Features, pricing & fit

Dimension	UiPath	Zendesk
Pricing model	Flat tiers	Per seat
Entry price	Free; paid from $25 / mo	$19 per seat / mo
Free plan	Yes	No
Deployment	Cloud (Automation Cloud, with regional or dedicated options) or self-hosted on premises, including air-gapped	Cloud (SaaS)
Integrations	—	1800+
Compliance	SOC 1 Type 2, SOC 2 Type 2, ISO/IEC 42001:2023, ISO/IEC 27001:2022, ISO/IEC 27017, ISO/IEC 27018, ISO 9001:2015, HITRUST, HIPAA, C5	SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus
Support	Bronze Support (Basic tier), UiPath Community Forum	Help Center, Community, Partners
Founded	2005	2007
Headquarters	New York City, NY, United States	San Francisco, California, United States
Employees	1,001–5,000	5,000+
Funding	IPO (NYSE: PATH) · $1970M raised	Take-private (Hellman & Friedman, Permira)
Best for	Large enterprises and regulated industries that need agents, robots, and people governed on one platform	Support teams from startups to enterprises that need omnichannel ticketing with AI automation

Plans side by side

UiPath

Community$0free forever

Basic$25per month (starting at)

StandardCustomcontact sales

EnterpriseCustomcontact sales

UiPath pricing

Zendesk

Support Team$19agent/month paid yearly

Suite Team$55agent/month paid yearly

Suite Professional$115agent/month paid yearly

Suite Enterprise + CopilotCustomcontact sales

Zendesk pricing

Pros and cons

Themes from the AI answers that mention each brand

UiPath

Excellent for enterprise agentic automation blending RPA with AI decision-making
Fast implementation times compared with peers
Rated Exemplary by ISG
Strong for workflow automation, RPA, and complex business processes
Good for automating operational processes across multiple applications