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Close Pricing & Plans

#10 in CRM

by Close · close.com ↗

Inside-sales CRM for managing leads, communications, deals, and pipeline execution.

#10CRMSmall business
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Pricing at a glance

◇ Pricing model

Per-user subscription with monthly or annual billing, plus usage-based telephony and AI credits

↻ Billing notes

Close supports both monthly and annual billing. Monthly subscriptions can be upgraded, downgraded, or canceled anytime, while annual plans offer discounted pricing and downgrades or cancellations take effect at the end of the billing term. Close also offers a free trial with no credit card required, and the pricing page says the trial includes calling and AI credits. Qualified discounts are available for customers with 10+ seats who commit for 12+ months, and Close says there is a 30-day money-back guarantee after purchase.

Plans and pricing

3 tiers

Solo / Essentials

Monthly or annual
Solo: $9/user/month; Essentials: $35/user/month
  • Solo includes a full CRM with calling, email, and SMS built in.
  • Essentials adds pipelines and team-level visibility.

No seat minimum publicly disclosed in the supplied documents. Plan-specific usage limits are not fully disclosed in the supplied excerpts.

Growth

Monthly or annual
$99/user/month
  • Workflow automation and more advanced Chloe features.
  • AI and automation capabilities for higher-volume sales teams.
  • One additional organization is included in the package.

Usage-based calling, SMS, and AI credits still apply. The supplied documents do not disclose every quantitative limit for this tier.

Scale

Monthly or annual
$139/user/month
  • Predictive dialing.
  • Lead visibility.
  • Advanced controls.
  • One additional organization is included in the package.

Usage-based calling, SMS, and AI credits still apply. The supplied documents do not disclose every quantitative limit for this tier.

Add-ons and extras

Telephony usage

Not publicly disclosed

Calling and SMS are charged separately and usage is passed through at cost. The pricing page says most outbound calls cost around $0.02 per minute, and phone numbers start at about $1 per month.

Additional organization

$50 per organization per month

All plans can add more organizations tied to the primary organization. Growth and Scale include one additional organization already, but extra organizations beyond that are billed separately.

Hidden and indirect costs

Worth budgeting for
⚠  Close’s public materials make clear that the visible subscription price is only part of the total cost. Calling and SMS are billed separately, and AI credits and telephony are usage-based, so heavier usage can raise the monthly bill beyond the per-seat plan price. The help center also notes qualified discounts are available only for larger commitments, which means some teams may need to contact sales or Success to know their final price.
⚠  The documents also point to multi-organization billing as a possible cost driver. Additional organizations beyond the one included in Growth and Scale are billed at $50 per organization per month, and linked organizations must share the same billing umbrella and schedule. That makes entity structure and org count an important factor in total spend for larger teams.

What buyers actually pay

A small team wants an affordable all-in-one CRM with built-in calling, email, and SMS.

Expected costAt least $9 per user per month on Solo, before usage-based telephony and AI credits.
Seat countCalling and SMS usageAI credits

A scaling team needs automation and stronger AI-assisted workflows.

Expected costAt least $99 per user per month on Growth, plus usage-based telephony, SMS, and AI credits.
Seat countWorkflow volumeCalling and SMS usageAI credits

A high-volume outbound team needs predictive dialing and deeper controls.

Expected costAt least $139 per user per month on Scale, plus usage-based telephony, SMS, and AI credits.
Seat countDialing intensityCalling and SMS usageAI credits

A larger organization needs multiple linked organizations under one billing account.

Expected costBase plan price plus $50 per additional organization per month beyond what is included in Growth or Scale.
Number of organizationsSeat countBilling structure

Pricing FAQ

Yes. Close says you can start a free trial with no credit card required. The trial includes calling and AI credits so you can test conversations, automation, and workflows before purchasing. If you are ready to continue after the trial, you can choose a plan and keep going without interruption.

Calling and SMS are usage-based and charged separately from the subscription. Close says this usage is passed through at cost, with most outbound calls around $0.02 per minute and phone numbers starting at about $1 per month. Because of that, actual spend can vary with calling volume and the number of numbers or lines you use.

Yes. Close says monthly subscriptions can be upgraded, downgraded, or canceled anytime, and annual plans offer discounted pricing. The help center adds that qualified discounts are available for customers with 10+ seats and a 12+ month commitment. Plan upgrades take effect immediately, while downgrades take effect at the end of the current billing period.

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