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Crisp Pricing, Plans, and Availability

#6 in Live Chat Software

by Crisp · crisp.chat ↗

Customer support platform with shared inbox, chat, knowledge base, and automation tools.

#6Live Chat Software#14Customer Service ManagementSmall business
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Pricing at a glance

Crisp’s pricing is intentionally simple: a flat-rate subscription per workspace, with a free forever option, three publicly listed paid plans, and a quote-only Enterprise tier. The published entry point is the Free plan, which gives a first shared inbox plus a website chat widget and a small bundle of core collaboration features. Paid plans start at Mini and move up through Essentials and Plus, each one expanding the included seats, automation capacity, omnichannel tools, and AI credits. Crisp also offers a 14-day free trial with full access and no card required, so teams can test the product before committing.

The main thing buyers should watch is seat growth. Crisp’s base price is workspace-based, but additional agents are billed separately, so the real monthly spend can rise as a team expands. On the other hand, the pricing model is designed to stay predictable because the workspace price itself does not change with conversation volume. That makes Crisp especially relevant for support teams that want to budget around a known subscription while still scaling usage. Enterprise is available for larger organizations that need custom onboarding, personalized SLAs, dedicated training, or bespoke features, but the company does not publicly disclose that price. Overall, Crisp positions itself as a straightforward, transparent option for teams that want shared inbox, chat, knowledge base, and automation capabilities without a complicated pricing structure.

◇ Pricing model

Flat pricing per workspace with monthly billing publicly shown; some tiers are also described in yearly billing comparisons, but the core pricing page presents monthly per-workspace rates.

↻ Billing notes

Crisp offers a 14-day free trial and says every new account unlocks full access to all Crisp features with no card required. Public pricing is shown as flat-rate monthly billing per workspace, and the pricing page also frames the model as simple and predictable. The published plans are Free, Mini, Essentials, Plus, and Enterprise, with Enterprise marked as custom pricing. A separate comparison page says annual billing for 10 users totals $3,540 for Crisp, but the core pricing page does not publish an annual-discount percentage. Seat minimums are explicit on the published plans through the included agent counts, and additional agents are billed separately at $10 per month per agent.

Plans and pricing

5 tiers

Free

Free forever
$0
  • Website chat widget
  • Shared inbox
  • Mobile applications
  • Chat SDKs
  • Contact form
  • E-commerce integrations

2 seats included; 100 customer profiles; 0 sub-inboxes; $0 AI credits.

Mini

Per month, per workspace
$45 per month per workspace
  • Shared email inbox
  • 4 seats included
  • Around 90 automated conversations
  • $5 included AI credits
  • Shortcuts
  • Chat triggers

4 seats included; around 90 automated conversations; $5 included AI credits.

Essentials

Per month, per workspace
$95 per month per workspace
  • Customer data management
  • 10 seats included
  • Around 450 automated conversations
  • $25 included AI credits
  • Omnichannel inbox
  • Workflow automation builder

10 seats included; around 450 automated conversations; $25 included AI credits.

Plus

Per month, per workspace
$295 per month per workspace
  • AI-First Support Suite
  • 20+ seats (and more)
  • Around 1350 automated conversations
  • $75 included AI credits
  • Unlimited Task automations
  • Ticketing system

20+ seats (and more); around 1350 automated conversations; $75 included AI credits.

Enterprise

Not publicly disclosed
Not publicly disclosed
  • Dedicated onboarding
  • Personalized SLA
  • Enhanced rate limits
  • Custom features
  • Team training

Unique pricing; quote-only tier.

Add-ons and extras

Additional agents

$10 per month per agent

Add more seats to a workspace beyond the included agent licenses. The pricing page lists this as an extra monthly charge for each additional agent.

AI credits over included allowance

Not publicly disclosed

Plans include bundled AI credits, but the documents do not publicly disclose a separate overage rate or top-up price for extra AI usage.

Hidden and indirect costs

Worth budgeting for
⚠  Crisp publicly shows a flat pricing model, but add-on usage can still affect the total bill if your team grows beyond the included seat count. The pricing page lists an extra charge for additional agents, so the effective monthly cost rises with team size even though the core workspace price stays flat. The documents also do not publicly disclose overage pricing for AI usage beyond the included credits, so buyers should treat those costs as not publicly disclosed until confirmed by sales.
⚠  The Enterprise tier is custom and quote-only, which means the final price depends on needs such as onboarding, SLAs, features, and training. Because those details are not published, buyers evaluating the top tier should expect a sales-led process rather than self-serve checkout. The available documents also do not publish contract minimums or annual-discount specifics for Enterprise.

What buyers actually pay

A solo founder or very small team just needs a first shared inbox and website chat to begin handling inbound support.

Expected cost$0 per month
Free plan2 seats includedNo AI credits included

An early-stage company wants collaborative inboxing, email support, and a small team setup with automation.

Expected cost$45 per month per workspace, plus $10 per additional agent if the team exceeds included seats
Mini plan4 seats includedAdditional agents

A growing support team needs omnichannel inboxing, workflow automation, a knowledge base, and more included seats.

Expected cost$95 per month per workspace, plus $10 per additional agent if needed
Essentials plan10 seats includedRouting rulesWorkflow automation builderKnowledge base

A larger business wants an AI-first support suite, ticketing, white labeling, and higher automation capacity.

Expected cost$295 per month per workspace, plus $10 per additional agent if needed
Plus plan20+ seatsUnlimited Task automationsTicketing systemWhite labelling

A company needs dedicated onboarding, custom features, or a personalized SLA and prefers a sales quote.

Expected costNot publicly disclosed
Enterprise tierDedicated onboardingPersonalized SLACustom featuresTeam training

Pricing FAQ

Yes. Crisp says every new account unlocks full access to all Crisp features for 14 days, and the pricing page also states that you can try any plan for free for 14 days. The product homepage adds that the trial requires no card. That makes it easy to evaluate the platform before choosing a paid workspace.

Crisp says it uses a flat pricing model per workspace. The pricing page repeats that the subscription has a single consistent price regardless of the number of conversations, while additional agents are billed separately. In practice, that means the base plan is workspace-based and team growth can increase the bill through extra seats.

The cheapest published paid plan is Mini at $45 per month per workspace. It includes four seats, shared email inboxing, automation, and internal collaboration tools. Buyers who only need the free shared inbox can stay on the Free plan instead.

No. The Enterprise tier is listed as custom pricing, and the pricing page says to ask for a demo. The documents do not publish a fixed monthly fee, billing cadence, or discount for that tier. For that reason, buyers should treat Enterprise as quote-only.

The supplied documents do not publish an annual-discount percentage for Crisp. The pricing page presents the plans with monthly per-workspace pricing, and a comparison page shows a total annual billing example for 10 users, but it does not state a discount rate. So any annual savings should be treated as not publicly disclosed unless confirmed by sales.

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