Knowledge base software for internal and external documentation with governance and search.
Document360 positions pricing as a tailored, sales-led process rather than a public rate card. On the official pricing page, the company emphasizes that it builds a customized quote around your setup, and its help docs confirm that the Billing area is where customers view their current plan, billing cycle, renewal date, invoices, and add-ons. For buyers comparing options, the key takeaway is simple: Document360 does not publish flat list prices in the supplied documents, but it does clearly disclose the plan names, the free trial, and the configuration variables that affect the final quote.\n\nThe product’s pricing motion appears designed for teams that need more than a lightweight self-serve tool. The supplied documents point to three post-trial plans—Professional, Business, and Enterprise—plus purchasable add-ons for projects, workspaces, languages, translation credits, storage, users, and readers. That means pricing likely scales with usage and complexity rather than a fixed seat-only formula. Document360 also states that plan changes are handled by its sales team, and that some changes can take up to two working days to confirm.\n\nFor evaluation, Document360 offers a 14-day free trial so buyers can explore every feature before choosing a plan. The pricing page also notes that no card is required to speak with the team, and the docs describe implementation, onboarding, and migration support as part of the buying process. If you need a precise number, the documents do not provide one publicly; instead, Document360 asks buyers to request a quote tailored to their documentation setup, security needs, and AI requirements.
Custom quote-based pricing with a free trial
Document360 offers a 14-day free trial, and the official pricing page says you can explore every feature during that time before choosing a plan. After the trial, the docs say you can subscribe to Professional, Business, or Enterprise. Plan changes are processed by the sales team and may take up to two working days for confirmation, and the docs state that additional projects, workspaces, languages, translation credits, storage, users, and readers can be added on any plan. The supplied documents do not disclose monthly versus annual billing cadence or any public seat minimums or public discounts.
Specific feature limits, seat minimums, and pricing are not publicly disclosed in the supplied documents.
Specific feature limits, seat minimums, and pricing are not publicly disclosed in the supplied documents.
Specific feature limits, seat minimums, and pricing are not publicly disclosed in the supplied documents.
Document360 says additional projects can be purchased as add-ons on any plan.
Document360 says additional workspaces can be purchased as add-ons on any plan.
Document360 says additional languages can be purchased as add-ons on any plan.
Document360 says translation credits, described as 1 million characters, can be purchased as add-ons on any plan.
Document360 says storage can be purchased as an add-on on any plan.
Document360 says users can be purchased as add-ons on any plan.
Document360 says readers can be purchased as add-ons on any plan.
The pricing page lists an AI chatbot add-on that pulls answers from the knowledge base, websites, files, FAQs, and Zendesk/Freshdesk tickets.
The pricing page describes AI Premium Suite as an optional add-on for visual content authoring, including Screen Capture, Step-by-Step User Guide, Interactive Demo, and Video Recording add-ons.
A small team wants to launch a knowledge base and compare plans before buying.
Expected costNot publicly disclosed; pricing depends on configuration and is quoted by sales.A team already knows it needs more capacity and wants to extend an existing plan.
Expected costNot publicly disclosed; add-ons are available on any plan and are quoted separately.A buyer wants to evaluate the product before committing.
Expected cost$0 during the trial period; Document360 offers a 14-day free trial.No. The official pricing page says pricing is tailored to your setup rather than shown as a flat tier table. It explicitly states that the company quotes what fits your configuration. If you need a price before speaking with sales, the supplied documents do not provide one.
The supplied documents identify three subscription plans: Professional, Business, and Enterprise. The help documentation says you can subscribe to those plans after the trial expires. However, the documents do not publicly disclose plan-by-plan prices or feature matrices in the supplied source set.
Yes. The official pricing page says Document360 includes a 14-day free trial. It also says you can explore every feature during that time before choosing a plan. The page further says you can book a walkthrough with an expert at any point during the trial.
Yes. The documentation says you can purchase additional projects, workspaces, languages, translation credits, storage, users, and readers as add-ons on any plan. The product pricing page also describes AI chatbot and AI Premium Suite as add-on style offerings. The supplied documents do not provide public add-on prices.
