by Five9 · five9.com ↗
Cloud contact center platform for sales and support teams with voice, digital channels, and automation.
Bundle-based, quote-backed CCaaS pricing with published per-seat monthly prices for select bundles and flexible sales pricing for higher tiers.
Five9 publishes monthly per-seat pricing for some bundles, while other bundles require a sales quote for flexible pricing. The official pricing page says prices are per concurrent user, usage-based pricing may apply, and there is a minimum of 50 seats. It also notes that AI is bundled with 3,000 minutes per bundled seat plus usage, and that WEM is offered on a named-basis with add-ons when named seats exceed concurrent seats sold.
Digital is described as for digital channels only. The pricing page notes that prices are per concurrent user and that usage-based pricing may apply, with a minimum of 50 seats.
Core is described as for all channels with AI essential. The pricing page notes that prices are per concurrent user and that usage-based pricing may apply, with a minimum of 50 seats.
Plus is positioned as all channels with advanced AI and is sold with flexible pricing through sales.
Pro is positioned as all channels with AI essentials and WEM and is sold with flexible pricing through sales.
Enterprise is positioned as all channels with Advanced AI and WEM and is sold with flexible pricing through sales.
The pricing page notes that AI includes bundled minutes per seat and that usage may apply beyond the bundle. This means AI consumption can create variable incremental cost depending on usage.
The pricing page states that WEM is offered on a named-basis and that when named seats required exceed concurrent seats sold, additional seats are sold as add-ons. Pricing is not published on the page, so sales contact is required.
A small support team that mainly needs digital channels and wants a published entry price.
Expected cost$119 per seat/monthAn omnichannel team that wants published pricing and more complete AI coverage.
Expected cost$159 per seat/monthA larger enterprise evaluating advanced AI, WEM, or custom packaging.
Expected costQuote requiredNo. The official pricing page publishes monthly per-seat prices for Digital and Core, but Plus, Pro, and Enterprise are sold through flexible pricing and require contacting sales. That means buyers should expect a mix of list pricing and quote-based packaging depending on the bundle they want. The page also says Five9 offers several pricing and ordering options, including preconfigured bundles, custom quotes, and different seat models.
Yes. Five9 says prices above are per concurrent user and that usage-based pricing may apply, with a minimum of 50 seats. The pricing page also states that AI includes 3,000 minutes per bundled seat plus usage, so teams should plan for potential overages if they consume beyond the included amount. Those two details can materially affect total spend.
The pricing page says WEM is offered on a named-basis. It also says that when named seats required exceeds concurrent seats sold, additional seats are sold as add-ons. Because the page does not publish a dollar amount for those add-ons, buyers should treat WEM as quote-based unless they receive a formal proposal from Five9.
